Customer Support Vodafone

Name: S. Sankar

Phone: +91-956**-*****,

Email ID: admfmi@r.postjobfree.com

Mailing Address: 30,Elango street, Subramaniyapuram, Trichy – 20.

Objective:

I am seeking a position with a stable company with room for growth and opportunity for advancement. To engage in an interesting and challenge career in a professionally managed organization with futuristic vision, where innovation, commitment, quality and hard work will enable one to contribute its growth and profit.

Summary:

I have more than two years of experience in overall.

Expertise in processing of Femina Shopping Mall Store Keeper.

Worked as a customer support executive for Vodafone in voice process.

Ability to quickly adjust priorities and take on projects with limit specifications.

Effective team player with excellent logical and analytical abilities.

Excellent written and verbal communication skills, inter-personal skills and self-learning attitude.

Having good communication skills with the ability to focus on the task in hand and to cope under pressure

Extensive experience in installation, administration and networking in various environments.

Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003;.

Self-motivated team player with good Analytical, Logical and Problem Solving ability.

Strengths:

Strong planning, analyzing, organizing-excellent interpersonal, communication skill- ability to adapt to new fast-paced environment, solves the problem.

Technical Qualification:

(Diploma In Web diploma, BharathiDasan University,Trichy-20

I.T.E.S (B.P.O(Non-voice)), I Lead Institute, Ponnagar, Trichy.

Extra Qualification:

Diploma In 2D Bharathidasan University,Trichy

(Photoshop, Corel Draw, in design, Illustrator.)

Typewriting (Lower-English), I Lead Institute, Trichy.

Experience Summary:

FSM(Famina Shopping Mall), Trichy Nov 2012 – till date

About Omega:

Whether its shopping for saris and local traditional wear or seeking a well stocked shopping space where everything is available under one roof for some emergency shopping, Femina Shopping Mall is the place to head to.

Expertise in Store Keeper.

Excellent written and verbal communication skills, inter-personal skills and self-learning attitude.

Having good communication skills with the ability to focus on the task in hand and to cope under pressure.

First Source Solutions LTD 2010 to Sept 2011

Firstsource delivers innovative and value added business process management services across the customer lifecycle. The company offers a comprehensive suite of business process management services through a combination of deep domain knowledge, strategic alliances and internal competencies backed by the right technology. The company’s focus on select verticals has enabled it to extend business benefits beyond cost arbitrage

Worked as CSE (customer support executive) for Vodafone in voice process.

The important role is to resolve the issue which the customers are facing regarding Billing, Network, VAS, Roaming, incoming outgoing on STD, ISD.

Taking for new connection, other activation and deactivation status.

Maintaining customer database in the inbound calls within the given AHT (Average Handling Time), Quality in the CHR Reports.

Personal Details:

Name - S.SANKAR

Father’s Name - K.P.Sekar

Date of Birth - 05.07.1991

Age - 21

Sex - Male

Marital Status - Single

Religion - Hindu

Nationality - Indian

Languages Known - Tamil, English

Hobbies - Playing Ball-Badminton, Foot ball

Reading Books, Navels.

Permanent Address - 30,Elango street,

Subramaniyapuram,

Trichy – 20.

Contact Number ` - 956**-*****, 956-***-****

DECLARATION

I Hereby declare that all the statements that made in this application are true, Complete and correct to the best of my knowledge and belief.

Place :

Date :

(S.SANKAR)

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