Marketing Manager Food Service
Resume:
GREGORY J. HIMES
Ormond Beach, FL 32174
Objective:
Professional excellence in service/design/management of resident dining programs and employee development, with growing organization seeking to increase/retain/enhance guest satisfaction.
CURRENTLY EMPLOYED – CONFIDENTIAL – SEEKING CAREER UPGRADE
Career History
2004 – July 2017 Director of Dining Service Operations
Sage Dining Services, Inc.
Winter Park, FL
Travel within Southeast U.S. providing multi-unit support to other accounts
Oversee daily foodservice operations, Shipping, Receiving, Inventory Control, HAACP, special events and catering at Trinity Preparatory School.
Excel with employee training, daily/weekly menus, promotions and finances
Increase of revenue for client over past performance years by 100%
1999 – 2004 Regional Marketing Manager – Southeast U.S.
Multi-Unit Manager/Business Development
Chartwells College and University Dining Services
Jacksonville, Florida
Florida-based marketing manager overseeing foodservice operations at University of North Florida, Florida Atlantic University (Boca Raton), Southeastern College (Lakeland), Polk State College (Lakeland), Santa Fe College (Gainesville).
Directly responsible at all accounts for customer service training, daily/weekly promotions and special events, shipping, receiving, inventory control.
Menu enhancement, advertising and community projects.
1998 – 1999 Director of Business Development
Compass Group, USA
Southeastern United States and South United States
Multi-Unit Manager responsible for 191 foodservice operations, customer and client retention at 191 all sector units to include Education, Corporate Dining, Hospitals
Inspected and prepared action plans for accounts through a value improvement process including weekly interviews with top-echelon clients.
Trained and developed all management levels and associates at their accounts.
Facilitator (Nationally) of Compass Group’s Strategic Account Management
Facilitator of Client Retention, Serve-Safe and People-Vision seminars.
1987 – 1998 Morrison’s/Gardner Merchant/Sodexho
Responsibilities spanning an eleven-year tenure
with the same evolving company:
May 1992 – March 1998 Area Manager & Food Service Director
Multi-Unit Manager
Embry-Riddle Aeronautical University
Daytona Beach, Florida
Improved training and retention of 125 employees. Embry-Riddle foodservice operation was designated as the Management Training Site.
Increased annual revenue and profit with reduced customer base.
Researched and developed key corporate food concepts for rollout.
Reduced accidents and safety claims.
August 1990 – May 1992 Director of Catering and Personnel
Embry-Riddle Aeronautical University
Directed all catering and prestigious university events to include the London Symphony Orchestra, Federal Aviation Administration and Japan’s national delegates. Instrumental in catering all meals for 5,000 Special Olympics participants.
Incorporated a bistro restaurant and implemented numerous “focus on food” special events resulting in increased student and client satisfaction
February 1990 – August 1990 Food Service Director
The Universities of Indiana and Purdue
August 1988 – February 1990 Food Service Director
Kentucky State University, Frankfort, KY
December 1987 – August 1988 Assistant Food Service Director
Otterbein College, Westerville, OH
March 1987 – December 1987 Food Service Director
The Campus Rehabilitation Center, Westerville
ACCOUNT ACQUISITION SPECIALIST
Written Proposals and Oral Presentations:
Creighton University Lake Highland Preparatory School
Omaha. NE Orlando, FL
Embry-Riddle Aeronautical University Jacksonville University
Daytona Beach, FL Jacksonville, FL
North Carolina A&T University Florida A&M University
Greensboro, NC Tallahassee, FL
St. Leo University The Washington Post
St. Leo, FL Washington, D.C.
Certification
ServSafe Certification and Facilitator
Culinary Institute of America Skills Certification
Zenger-Miller Front Line Leadership Facilitator Certification
Education
The Ohio State University – Graduate Course-work in English/Writing
Columbus, Ohio
The Pennsylvania State University
State College, Pennsylvania
Parkland High School
Orefield, Pennsylvania
Interests
Literacy
The Arts
Running
Fishing (Freshwater and Saltwater)
Career Accomplishments
Manager of the Year, Sodexho USA, United States
Innovator of the Year, Sodexho USA, Southeast Region
Chartwells Highest Marketing Award for University of N. Florida
(Corporate National Account of the Year)
Chartwells Highest Marketing Award for Florida Atlantic University
(Corporate National Account of the Year)
Manager/Account of the Year Nominee, SAGE Dining Services
Personal Note:
Throughout my business career, I have been loyal and steadfast and long-term.
I seek out/thrive on daily opportunities to lead by example and re-learn through practice.
I have hands-on experience in every facet of the foodservice industry.
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