Communication Specialist Training
Resume:
PATRICIA CURETON
Pineville, North Carolina, United States
adm9ko@r.postjobfree.com
SUMMARY
Highly skilled, veteran, and enthusiastic customer service professional with 15 years of irreproachable experience working as a
liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict and keen
organizational skills, which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to
providing reliable and friendly service without ever compromising the organization's reputation or competencies. Highly motivated
and outgoing individual with diverse clientele retention experience. Competent team player who can successfully inspire colleagues and possessing profound insight into optimizing productivity, efficiency, and service quality across the fast- paced
environment. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical,
communicational, and business acumen besides working effectively with cross-functional teams and ensuring operational and
service excellence, seeking to utilize well-honed skills as an Administrative or Customer service professional coming with solid
multi-tasking and organizational skills, attention to detail, and expertise in all MS Office applications. WORK EXPERIENCE
April 2019-December 2019
ADMIN ASSISTANT
Spencer Gifts LLC
Charlotte, North Carolina, United States
SPENCER'S TEMP
• Performed varied and moderately complex typing, clerical functions, and related general office duties that require independent judgment in using work methods and procedures.
• Created and maintained files in an organized manner, including sorting, labeling, filing, and retrieving, following corporate
and facility file retention and storage procedures while maintaining confidentiality and security of records.
• Read and comprehend correspondence, policies, regulations, procedures, reports, directions for forms completion, and other
simple or moderately complex documents.
• Established and maintained effective working relations with others and handled difficult interpersonal contacts.
• Collected customer feedback and made process changes to exceed customer satisfaction goals besides working with upper
management to ensure appropriate changes were made to improve customer satisfaction.
• Managed customer conflicts and challenging situations as needed and reported/escalated issues through the appropriate
channels.
January 2019-Current
MERCHANDISE PROCESSOR
The Cato Corporation
Charlotte, North Carolina, United States
• Responsible for managing, supervising, and training associates and receiving and arranging merchandise in a warehouse.
• Performed file maintenance assuming responsibility for the accuracy of the filing, develops and maintains electronic record-
keeping and tracking logs for calendars, correspondence, projects.
• Listen attentively to the customer needs to make sure they were satisfied and ensure a positive customer experience.
• Assisted and communicated with management regarding issues that needed to be addressed and researched product information.
• Proficiently executed collection of materials per listing, maintaining areas cleanliness, organized buggies, supplied the production line with supplies, maintained good records and inventory. October 2017-February 2019
BENEFIT VERIFICATION SPECIALIST
AMERISOURCEBERGEN /KELLY SERVICES
United States
Maintained frequent phone contact with provider representatives, third-party customer service representatives, pharmacy staff, and case managers.
• Coordinated with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement
process.
• Maintained confidentiality in regards to patient account status and the financial affairs of the corporation.
• Bridged communications between health insurance providers and health care providers through verbal communication and support documentation.
• Monitored prior authorizations for patients and communicated all updates to providers besides providing assurance, comprehensive support services, and oversight on ongoing processes. September 2007-February 2017
COMMUNICATION SPECIALIST
INTEGRITY
United States
• Analyzed intranet statistics monthly to determine communication and operational effectiveness.
• Demonstrated flexibility in providing coverage/availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Worked individually to meet personal goals and quota under the direction of the Senior Specialist or upper management.
• Clarified the customer's need and selects; explained the most appropriate response accurately, timely, and professionally.
• Identified, researched, and resolved member issues by providing knowledgeable and professional service, if needed, escalated
concerns using the appropriate channels.
EDUCATION
-Current
Central Piedmont Community College
Charlotte, North Carolina, United States
Computer Technology Training Specialist
Central Piedmont Community College, Charlotte, NC
• Computer Technology Training Specialist
SKILLS
Correspondence Data Entry Filing Proofreading Sorting Typing Admin Assistant Clerical Customer Support General Office General Office Duties Organizational Skills Medical Records Processor Billing Collection Order Processing Adjustments Customer Service Oriented Customer Service Maintenance Production Line Scheduling Quota Satisfaction Time Management Inventory Data Analysis Liaison Statistics Documentation Intranet MS Office Patient Account Pharmacy Customer Inquiries Bookkeeping Microsoft Office Budget Payments Problem-Solving Team Player Retail Sales Team Building Marketing Analysis HONORS & AWARDS
organizational skills, which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to
LANGUAGES
English - Intermediate
Contact this candidate