Account Executive, sales, customer service, office

SANDY GERBER

Marietta, OH ***** 740-***-**** adm3yi@r.postjobfree.com

Summary

I have many years of experience in sales, customer service, and office environments. Energetic and outgoing. Dedicated and hard working with strong abilities in active listening and persuasion. Results-driven, effective in turning problematic customer accounts into ongoing, lucrative relationships.. Always promoting dynamic customer service, issue resolution and relationship building skills. Ability to multitask in fast-paced environment with efficiency and accuracy. Easily adapt to changing conditions and efficiently learn new processes, programs, and systems. Skills

Company representative management

background

Book of business management

Sales quoting

Cross-selling skills

Records maintenance

Records management

Paperwork processing

Great active listening skills

Complaint resolution

Staff supervision

07/2012 to Current

Marietta, OH

10/2010 to 07/2012

Marietta, OH

08/2004 to 09/2009

Delray Beach, FL

Experience

Personal Lines Manager

Schwendeman Agency

Drove client retention by increasing savings opportunities and identifying premium discounts. Maintained business portfolio by promoting and selling policies Analyzed customer needs and provided best options, upselling products and services. Engaged customers and provided high level of service by carefully explaining details about documents.

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs. Cultivated lasting professional relationships, which created continuous client referral streams. Improved office operations continually by maintaining records, tracking data and promoting internal communications.

Informed and educated prospects about coverage, changes, and exclusions. Processed, maintained and prepared new and renewal accounts. Insurance Agent

Go Health

Analyzed customer needs and provided best options, upselling products and services. Exceeded company productivity standards on consistent basis. Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

Exceeded company sales goals for new policies.

Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Licensed Real Estate Sales Agent

The Holiday Organization

Assisted Director of Sales & Marketing in all aspects of the business. First point of customer contact.

Gave sales presentations, accepted deposits, wrote contracts. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

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