Travel Agent, Customer Service, Call Center, Writer
Resume:
Kevin S. Birnbaum
**** ******** ***., ********* ** 76018
adm3ez@r.postjobfree.com
Professional Experience
Customer Service Representative
American Airlines – Ft. Worth, TX - Sept. 2014 - June 2020 AAdvantage Customer Service representative for American Airlines' AAdvantage frequent flier program. Hired to help the merger between American and US Airways' frequent flier programs. I had garnered numerous accolades from members and management handling sixty to seventy calls a day solving problems, assisting members, and contributing to the program as well as marketing Citibank AAdvantage Credit cards and other company promotions. I also did a lot of correspondence with members via chat and emails. For a time I was in a supervisory position being one of 30 people helping 300 floor representatives do their job and make final decisions for AAdvantage members.
The Media Maven – Las Vegas, NV, Sept. 2010 - Sept. 2014 Content Creator
Graphics, presentations, DVD authoring, shooting, writing, motion graphics, editing audio, photographic, video content, sales, and social media integration for clients. (During this position I transitioned from Las Vegas to Arlington, TX.)
White Mountain Media, Owner/Publisher - Lakeside, AZ, Feb. 2002 - Sept. 2010 Publisher
Created and published the “Maverick” area newspaper. Responsible for special event coverage, writing and editing articles, investigative journalism, graphics, sales, created the concept and copy for ads and performed ad layout design and ad production. All work is done in Photoshop, In Design and other software from the Adobe Creative Suite. The “Maverick” newspaper became an Associated Press affiliate within two years.
White Mountain News, Producer Local TV News Show - Lakeside, AZ, Feb. 2000 - June 2007 Producer
Created a local TV news show called “The White Mountain News”, which covered all of N.E. Arizona. Efficient in shooting and editing professional videos, motion graphics, sales, authored and edited stories, conducted interviews, generated graphics, music, and commercial ad production for broadcast news. Compiled over 2,000 stories and produced numerous TV spots. I also sold weekly corporate-sponsored segments on Health, Sports, and Entertainment. The News was awarded “Business of the Year” in 2002 from the Pinetop-Lakeside Chamber of Commerce in Arizona. Best Western, Show Low, AZ, Sept. 1999 - June 2000 Front Desk Representative
Checked in and out guests, collected payments, made and altered reservations, ensured maintenance and housekeeping departments stayed on schedule, occasional auditing, ensured front lobby was clean and helped with breakfast. (During this time I also was starting a bed and breakfast in Pinetop/Lakeside AZ about 10 miles from Best Western.)
Community Involvement
Sat on the Board of the Humane Society of the White Mountains, Show Low AZ Former President of the City of Show Low's Main Street Program, Show Low AZ Personnel Director, Civil Air Patrol Squadron 51, Santa Monica CA.
Technology
MS Office, Adobe Creative Suite CC edition, have worked on dozens of software programs over the years.
Education
Jersey City University, Jersey City, NJ, Lindsey Hopkins Media Center, Miami, FL. Miscellaneous
Portfolio and other contact information:
https://kevinsbirnbaum.myportfolio.com/work
https://www.linkedin.com/in/kevin-birnbaum/
https://www.imdb.com/name/nm2758817/?ref_=fn_al_nm_1
(Wrote/Directed/Edited/Produced – three feature films.) I have also done many years of freelance transcriptionist work. Secret Clearance from the Dept. of Defense for working at Luke Air Force Base as a Documentation Specialist.
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