Public Utility Sales Executive

DARIUS MENDONCA

adm2ty@r.postjobfree.com

To become a professional and to be a part of an organisation where my passion to work with dedication and whole heartedness is realised and my potentials exploited to the maximum, thereby contributing to the success and growth of the organisation and providing me with the chance to grow along with it. I believe my dedication to my work would make me an asset to any organisation.

Name of the Exam

Year

Name of the Institution

Board/ University

H.S.C

March, 2009

St. Mary’s Junior College

Maharashtra

S.S.C

February, 2007

St. Mary’s High School

Maharashtra

A friendly, spontaneous and mature character

Capable to speak in English, Hindi & Marathi fluently

Good Communication skill.

Confidence to handle groups.

Physically fit with a pleasing personality and clear complexion

Independent and self-motivated

Honest, Sincere and a Hard Worker With a high level of integrity

Faith in teamwork, co-operative

Date of Birth: 19th May 1992

Current Address: Room No 3, Moris Miranda chawl behind kalina masjid

Santacruz (East) Mumbai - 400098

Languages Known: English, Hindi, Marathi & Konkani

Nationality: Indian

Marital Status: Single

Passport No: M7100082 (Valid up to 08/03/2025)

Mobile No: +91-885*******

Email Address: adm2ty@r.postjobfree.com

Customer Service Representative

06/2013 – 01/2017, Serco Global Services

Handle customer inquiries, complaints regarding payment, transfers and many other services related to the bank. Calm and angry customers calling in with help on the bank account.

Key Accomplishments:

Managed a high-volume calls and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Lastly also handling a Team as an Acting Team leader currently since the last 8 months.

Customer Service Representative

43 Months Experience in Contact Center

Polished, professional customer service rep offering:

43 months of experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively.

Sales executive

02/2017 – 10/2019, Tech Mahindra Business Services PVT LTD.

Helping thee customers with the right product and services

Advising customers suitable plans according to their usage

Legitimate sales and numbers for the company

OBJECTIVE STATEMENT

EDUCATIONAL QUALIFICATIONS

SKILLS

PERSONAL DETAILS

EXPERIENCE

Contact this candidate