Alejandra Moya
**** ****** **** ** *********, Tx 76006
PH: 469-***-****
Email: adm1v7@r.postjobfree.com
My main goal is to secure a challenging and rewarding position within a company that will offer great create career development opportunities. Skill Summary
Fluent In both English and Spanish, Customer Service Experience, Data Entry, Microsoft & Excel, Scanner, Agency Matrix System, App One System, Turbo Rater, Excel, Professional Experience
Credit Restoration Company
(July 2020- April 2021)
• Account Manager
• In charge of over 800 accounts
• Pay Roll
• Handled all difficult/aggressive clients
• Specialized in Customer Service
• Specialized in Client Retention
• Data Entry
• Analyzed Credit Reports
• Handled payment
• Collections
• Handled all chargeback
• Handled Employee Scheduling
• Created and sent off all official collection letters
• Followed up with all Clients
• Handled Client Reactivation
• Created payment plan for current & returning clients Populas Financial -Irving,Tx
(Nov2019-Mar2020)
• Top Check collection specialist
• Specialized in customer service
• 20 calls per hour
• 15 cases hour
• 2,000 calls per month
• Worked with skip tracing
• Familiar in all UDAP/UDAAP/FDCPA rules & state regulation
• Familiar with new 2018 Check Cashing laws excluding HIDC & stop payments
• Familiar with collection Mini Mirandas disclosures
• Specialized in speaking with CEO’s/CFO’s/ owners of companies etc.
• Created and sent off all official collection letters including “demand for payments letters and first depositor letters”
• Set up ACH/Bank Wire money transfers
• Handled high dollar payments over the phone
• Hit all bonus structure implemented
HMS Lending- Irving/Dallas, Tx
(July 2017-Sep. 2019)
• Store Manager
• Customer Service
• Collections Manger
• Reviewing information necessary to approve loans
• Getting customer accounts ready for Repossession
• Creating Excels
• Training new employees
• Setting appointment for collections
• Answering phones
• Taking payment for loans
• Maintaining office cleanliness/ organization
• Counting cash/ loaning out cash
Reyes Insurance- Waxahachie, TX
(Oct. 2016- May 2017)
• Customer Service
• Insurance Sales Agent
• Quoting/Selling Auto, Commercial Auto, Renters Insurance Policies
• Notary’s
• Gathering Information for Home Owners/Mobile Home Insurance quotes
• Marinating Office Cleanliness
• Entering & Uploading Customers Information
Baja/ Freeway Auto Insurance- Hurst/Irving/Arlington, TX
(Jan. 2016-Oct. 2016
• Office Manager/ Team Leader
• Customer Service
• Insurance Sales Agent
• Quoting/ Selling Insurance Policies
• Creating Leads
• Preparing Cash Deposits Daily
• Handling Distressed Clients Both In Office & Over The Phone
• Scheduling & Confirming Lead Appointments
• Training New Employee’s
• Endorsements
• Making/Uploading Clients Payments
Mowad & Associates - Arlington/Irving, TX
(Jan. 2013-Nov. 2015)
• Office Manager
• Insurance Agent
• Tax Agent
• Customer Service
• Quoting/ Selling Insurance Policies
• Receptionist
• Gathering Information For Home Owners/ General Liability Insurance
• Preparing/Dropping Cash Deposits Daily
• Maintaining Office Cleanliness
• Taking/Uploading Clients Payments
Radio Shack- Grand Prairie, TX
(Jul. 2011-Dec.2012)
• Sales Representative
• Customer Service
• Inventory Audits
• Cashier
• Stocking Inventory
• Ordering Supplies
• Shipping & Receiving
Walgreens- Arlington, Tx
(Mar. 2008-Feb. 2011)
• Beauty Advisor
• Sales Representative
• Customer Service
• Cashier
• Stocking Inventory
• Shipping & Receiving
• Counting Money Drawer Daily
• Organizing New Products On Sales Floor
Education
Grand Prairie ISD (9th- 11th)
Crosswinds Alternative School- High School Diploma Confie University- County Mutual License
References
Can be provided upon request.
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