Debt Collector Receptionist

CURRICULUM VITAE OF

Matseliso Julia Koekoe

PERSONAL DETAILS

Name: Matseliso Julia

Surname: Koekoe

Identity number: 900**********

Area resident: Thokoza

Marital status: Single

Dependents: One

Nationality: South African

Gender: Female

Ethnicity: African

Driver’s license: No - Learners

Own vehicle: No

Languages: English, Setswana, Sesotho IsiXhosa, IsiZulu and Sepedi

Availability: Immediate

Contact Numbers: 083-*******

EDUCATION

Highest Qualification: Senior Certificate 2008 (grade 12)

School: St. Bernard’s High, Bloemfontein, Free State

Subjects

Grades

Levels Achieved

Mathematics

Higher Grade

2

Sesotho

Higher Grade

5

Life Orientation

Higher Grade

7

Accounting

Standard Grade

2

English

Higher Grade

4

Business Studies

Higher Grade

3

Higher Education: Diploma in Project Management, ATT Institute 2009

Ended 1st Year of study due to financial constraints

Courses Passed: End User Computing: Basic concept of IT, Word 2007, Excel 2007,

PowerPoint2007, Access 2007, Internet and E-mail

Knowledge of HR Management Module

EMPLOYMENT HISTORY

Name of Company: Bayport Financial Services (short and long term loans)

Occupation: Consultant – Debt Collector

Duration: March 2011 – June 2013

Reason for leaving: The salary structure was changed. The company removed the basic salary

Duties:

Call clients that are in arrears with their Loan Accounts

Explain the reason for the call

Explain the status of the account

Advise total amount in arrears

Makes payment arrangements and record it on the system.

Update details on the system 9ID number, address etc.)

Advise clients about Debt Review or Rehabilitation program if they can’t afford their instalments.

Discuss debit order payment option

Update clients Debit Orders and postal details.

Recap the discussion with the debtor

Remind debtor of the payment date

End the call

Name of Company: JD Financial Services

Occupation: Consultant – Debt Collector

Duration: September 2015 – February 2016 (6 months contract), then March 2016 – May 2017

Reason for wanting to leave: Retrenched May 2017

Duties:

Call clients that are in arrears with their Loan Accounts

Explain the reason for the call

Explain the status of the account

Advise total amount in arrears

Makes payment arrangements and record it on the system.

Update details on the system 9ID number, address etc.)

Advise clients about Debt Review or Rehabilitation program if they can’t afford their instalments.

Educating customers about the consequences of being in arrears

Discuss debit order payment option

Update clients Debit Orders and postal details.

Recap the discussion with the debtor

Remind debtor of the payment date

End the call

Name of Company: Vertex Solutions

Occupation: Receptionist

Duration: June 2017 – December 2017

Reason for wanting to leave: (6 months contract)

Duties:

Serves visitors by greeting, welcoming, and directing them appropriatelyExplain the reason for the call

Notifies company personnel of visitor arrival

Informs visitors by answering or referring inquiries.

Directs visitors by maintaining employee and department directories.

Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed

Name of Company: DSV Logistics

Occupation: Customer Service Agent

Duration: July 2018 – May 2021

Reason for wanting to leave: Retrenched

Duties:

Maintaining a positive, empathetic and professional attitude towards customers at all times

Responding promptly to customers enquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Knowing the product of the company inside and outside so that I can answer the questions

Keeping records of customer interactions, comments and complaints

Providing feedback on the efficiency of the customer service process

Ensure customer satisfaction and provide professional customer support.

ACHIEVEMENT

I was one of the top performers with outstanding rating of A as per Bayport Financial Services employees’ performance measure in 2011 and 2012 mid-term and won a Plasma TV in November 2011 for outstanding monthly performance.

In 2016 January I was awarded a Certificate of Excellence as a Top Achiever of JDG Financial Services

REFERENCES

1. Name of Person: Mrs Jacqui

Company: DSV mounties (Logistics)

Occupation: Manager

Contacts: 082-****-***

2. Name of Person: Mrs N Ndabezitha

Company: DSV Road

Occupation: Team Leader

Contacts: 073-***-****

011-***-**** (W)

3. Name of Person: Mr. Itumeleng Morena

Company: JD Financial Services

Occupation: Team Leader

Contacts: 071-***-****

010-***-**** (W)

Email Address: adm0tf@r.postjobfree.com

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