Customer Service Representative

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POSITION APPLIED: CSR / Accounting Clerk / Administrative Assistant

RESUME OBJECTIVE Experienced customer service representative with three years of experience in customer care roles, including sales, tech support, reservation and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.

ACCOMPLISHMENTS Received an Ice Breaker Award in First Quarter Sales Award for Suntrust Properties, Inc Philippines (June 2014)

Special Participation Award in All-Filipino & Sports Commission at Prince Mohd Bin Fahd Amusement Park at Half Moon, KSA (December 2005) CERTIFICATE OF ATTENDANCE (September 2012) In Applied Biostatic in Medicine

(DATA HANDLING) In Collaboration with Academic Affairs Training and Research King Fahd Specialist Hospital, Dammam, Saudi Arabia Accredited by Saudi Commission for Health Specialties

CERTIFICATE OF ATTENDANCE (17th of September 2012) in Developing Research Questions & Study Designs Workshop, King Fahd Specialist Hospital, Dammam, Saudi Arabia in Collaboration w/Academic Affairs Training & Research. Accredited by Saudi Commission for Health Specialties

DUTIES & RESPONSIBILITIES As CSR – Handles inbound calls or make outbound calls, Record all calls in detail, maintain company standards during recorded calls in order to secure a high quality of service, handle customer complaints, determining the cause of the problem, analyzing customer’s needs and deliver the best solution for the problem in able to ensure overall customer satisfaction. Responsible for all task assigned such as managing clients’ needs. Update clients for any development either inside or outside the company. MARIA TERESA A. QUE

Phase CM Blk 3 Lot 25, Governor’s Hills Subd.,

Brgy., Biclatan, Gen. Trias, Cavite

Contact No. 092******** / 092********

E-mail ad: adlz65@r.postjobfree.com /

adlz65@r.postjobfree.com

DOB: July 27, 1965

https://www.linkedin.com/in/maria-teresa-q-b085b559/ I am writing to you regarding your company's job opening. Recently, I’d worked as a Customer Service Representative at Infinit-O Manila, Inc., under Concierge Team, Contact Center for a year and a month. During that time, I have developed impeccable phone manners and an ability to politely deal with the Restaurant Owners or managers. I am accustomed to working on multiple projects simultaneously,

The duties at my recent company includes making 100 - 200 reservation calls a day including online booking reservations. In addition to this, responsible for checking receipts or invoices for rewards. Other line of business or projects are Dine-in Audits and Lead Qualifying. During my tenure, I am one of the productive agent in our team and we always increased the reservation target by monthly.

My experience at Infinit-O Manila, Inc. has helped me improved my skills, and has provided me with extensive knowledge of how to check fraud receipts. I also worked at Conduent Business Services as a Customer Service Specialist, where I further cultivated useful customer service abilities while handling medical claims and support for clients of different hospitals. I was able to resolve issues at a 95% rate and was able to deliver client’ concerns effectively. I believe that I am confidently fitted for the job because of my enhanced multiple skills and with other previous experience here and in other countries where I’d worked as Medical Secretary / Medical Billing Claims, Bookkeeping/Accounting staff & Medical Encoder, I had developed and adapted background in building strong communication relationships with clients and my colleagues.

I'm looking forward to discussing the position and my qualifications with you in more detail soon. I assure you that I will fulfill the requirements for the Customer Service Representative or Patient Services Representative position, the soonest if requested.

2

As an Accounting Assistant / Billing – Maintain and update general ledger & sales journal, organize financial filing system, Prepares invoices for the customers, Scan-file- log accounting documents, Enter and balance accounts receivable and payable on a daily basis, Monitors bank deposits & reconciliation statements, payment discrepancies, refunds, returns and miscellaneous charges, Track tax payments & compile information for tax filling, Prepare for POs, vendors statement and Assemble financial data for audits. As Administrative Assistant/ Secretary - Acts as the liaison between creditors and customers. Performs general administrative, clerical tasks, proper handling of documentation. Manage & oversee documents for the department are created accurately and properly signed.

EDUCATION High School Diploma, 1982

4

th

Year College Undergraduate, 1986

Vocational Certificate (Dressmaking), 1996

Vocational Diploma (Haircutting), 2008

SKILLS Good computer knowledge

Excellent in interpersonal & intrapersonal communication and problem Solving Proficient in typing (50+ words per minute)

WORK EXPERIENCE Customer Service Representative (Concierge Team)

March 03, 2020 – March 21, 2021

Infinit-O Manila, Inc., MOA, Pasay City

Customer Experience Associate 1 (Healthcare Account) April 18, 2019 – October 18, 2019

CONDUENT Bus. Services Philippines, Inc., MOA, Pasay City Real Estate Virtual Shadow Assistant (Home base)

December 16, 2017 – December 15, 2018

Alpine Realty Investment

Administrative Virtual Assistant (Home base)

March 01, 2015 – December 15, 2017

Nu-ERA Urethane Industries, Inc., USA

Property Specialist

February 15, 2014 – February 15, 2015

Suntrust Properties, Inc., Taguig

Global Marketing Associate (Part-Time)

January 05, 2005 - December 15, 2013

Earth & Style Corporation, Ortigas Center, Pasig, Manila 3

REFERENCES Mr. Kevin Bragas Jr. Team Leader Infinit-O, Inc., Manila +639********* Mr. Ramil Versosa Supervisor Conduent +639********* Ms. Emily Uy Team Manager Earth & Style Corp. +639********* Mr. Dennis Phelps CEO Nu-Era Urethane Ind. 017********* GOVERNMENT IDENTIFICATION

TIN No. 304-***-***-***

SSS No. 03-7734743-8

PAGIBIG No. 121*-****-****

PHILHEALTH No. 190*********

UMID No. CRN 0111-2861176-5

Passport No. P4304349B

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