Sales Customer Service

Cynthia N. Jimenez

832-***-**** - adlx4j@r.postjobfree.com - Houston, Tx

Summary

Highly adaptable, self-motivated, and driven Mechanical Engineering sophomore student with research and sales experience seeking an opportunity in sales management to impact the production, design, and sales industry.

Education

Cullen College of Engineering, University of Houston - Houston, Tx May 2023 Bachelor of Science in Mechanical Engineering

Minor: Finance (In Progress)

Stephen Stagner Sales Excellence Institute, University of Houston - Houston, Tx Dec. 2021 Nation's leading sales program, in the process of receiving over 220 hours of live selling training Professional Selling Certification

GPA: 3.1

Relevant Coursework

Accounting Principles 1 - Financial Advanced Professional Sellings Customer Relationship Management Engineering Graphics Experience

Marshalls & Homegoods, TJX Co., Houston, Tx

Front End Leader January 2021 - Present

● Keep track and log data of cashiers TJX numbers and make sure that they are selling 1 TJX for every 100 transactions in order to keep the store above the regional number.

● Making sure that associates are ringing quickly, while maintaining a positive customer service; thus helping us meet our daily quota of above 55k in sales and 10 TJX and maintaining the store at a 100% customer service

● Working in a fast-paced environment while making sure all daily goals are met as well as making sure that the schedule is being followed and the store is organized. Front End Associate/ Cashier June 2019 - January 2021

● Enhance and prioritize customer service, making sure that every customer is satisfied.

● Promoting the TJX credit card to every customer and making sure to get past the no; Participating in the 1% club every month, since I went above my quota.

● Make sure that every new associate is being properly trained in every aspect such as customer service and meeting daily quota of 2 TJX per shift.

Skills

● Microsoft: Excel, Powerpoint, Word

● Programming: SolidWORKS, AutoCAD, C++, Visual Studio, ROBOTC, Adobe Photoshop

● Salesforce

● Language: English & Spanish

● Interpersonal: Customer service, Leadership, Management, Communication Honors

● NCWIT Aspirations, Regional Winner (2018 & 2019)

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