Caregiver or Call centre Agent, or Debt collecting
Resume:
JOB PROFILE
YOLANDA LORNA JOHANNESSE
FULL NAME
:
YOLANDA LORNA JOHANNESSE
CONTACT DETAILS
:
PHYSICAL ADDRESS
:
** ***** ****** ********* **, ENNERDALE
LINGUISTIC ABILITIES
:
ENGLISH/AFRIKAANS (READ, WRITE AND SPEAK)
RELIGION
:
SEVENTH DAY ADVENTIST
DRIVES LICENCE
:
NONE
NATIONALITY
:
SOUTH AFRICAN
OPENING REMARKS
I have worked with customers my whole life and therefore strive for service excellence in whatever I do. I am an individual who loves challenges. I work intensively hard whether it comes to individual work or team work.
EDUCATION
Silver Oaks Secondary School
2000
Matriculated
COMPUTER SKILLS
●Microsoft Word
●Microsoft Excel
●Microsoft PowerPoint
●Internet Explorer
●Microsoft Outlook
COMMUNITY WORK (Voluntary)
WALEZI FOUNDATION (Caregiver) Duration: 2017 – Currently
Certificates obtained
HOME BASED CARE – 25/05/2018 Certificate No. H18/65
FIRST AID LEVEL ONE - 29/05/2018 Certificate No. A 69879
Contact Reference - Manager Cerrol Louw – 061-***-****
OAKDALE SECONDARY SCHOOL (Voluntary)
SGB Member (SECRETARY) 2015 until 2017
Contact Reference Mr. Snyders – (Vice Principal)
(c) 084-***-****
(L/l) (011) 211 - 3998
Mandy Cupido School secretary
Contact Reference (L/L) (011) 211 – 3998
ESKOM HOLDINGS SOC LIMITED
Call Centre Agent / Inbound Contact Centre
Temporary assignment Started 01 August 2016 ended 30 December 2016
●Handling of Accounts, meter payments and prepaid queries
●Determines requirements of customer needs by answering enquiries and by clarifying desired information
●Eskom Related Emergency Queries handled within SLA, by following established procedure
●Applications and terminations of accounts
●Disconnections, Reconnections and Credit Extension Queries
●Resolves problems by clarifying issues and implementing solutions
●Electricity supply related problems
●Energy efficiency related information
●Electricity supply follow-up
Contact Reference
Contact Center Department
Manager: Laura Christison-Wood (c) 083-***-**** / (L/L) (011-***-****
ESKOM HOLDINGS SOC LIMITED
Call Centre Agent Revenue and Collection Department
Temporary assignment started 20 October 2014 ending 30 September 2015
Outbound call center
●Working on KANA, CC&B, Avaya, and Dialer System.
●Handling of Monthly billing, Prepaid, Terminated accounts etc…
●Revenue Recovery of debt, by analyzing account information
●Accurate and correct information given to customer regarding outstanding debt
●Clarifying issues and implementing solutions
●Informing customer, of, if any, further action will be taken against customer
●Keeps equipment operational by following established procedures
●Maintains collection database by entering the correct information
●Confirmation of relevant accounts done, to ensure revenue was recovered
●Daily targets met, revenue collected by team estimated value 50+ million
●Individual target met
Contact Reference
Revenue and Collection Department
Supervisor: Brenda Anthony: (c) 082-***-**** / (l/l) 086*-***-***
Contact this candidate