Sales Customer Service
Resume:
Rene Cisneros
Call Center Agent Telemarketer
Valle Vista, CA
adlqss@r.postjobfree.com
Telemarketer seeking an entry-level position which utilizes excellent phone etiquette and customer service skills. Knowledge of sales, marketing and is computer proficient. Skilled Telemarketer with 5 years track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy and skilled as a negotiator. A true problem solver and visionary leader.
Authorized to work in the US for any employer
Work Experience
Call Center Representative/Customer Service
Employment Development Department (EDD) - Hemet, CA June 2020 to October 2020
Helping with questions regarding Benefits from the State of California, providing information regarding Claim, adjustment to Claim, empathy for the other person in need. Sales Representative and Customer Service
Medical Resouces - Hemet, CA
January 2020 to May 2020
Sales and Customer Service, sales of Medical Face Mask: inbound, outbound calls, up sell of product to potential customer. Outsourcing business clients for future business. Accommodating prices to fit needs of product
Telemarketing Sales Representative
Dave's Carpet & Upholstery Cleaning - Hemet, CA
September 2018 to December 2019
• Set up new accounts and listed personal, demographic and payment information in the system.
• Made many calls per day.
• Performed clerical and administrative duties like taking messages and transferring calls.
• Maintained and recorded customer information in database.
• Gave information about available products and services including membership details and purchase advantages.
• Collaborated with management to resolve concerns and problem calls.
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Proficient at computer dialing and computer software.
• Handled inbound telephone calls from interested customers.
• Contacted private individuals or businesses by telephone to solicit sales.
• Made appointments with interested customers according to schedule availability. Provider
Aging And Adult Services - Victorville, CA
March 2008 to November 2016
Provider
• Coordinated and planned special projects at clients' homes.
• Liaised between doctors and patients about care plans, progress and changing health conditions.
• Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
• Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
• Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
• Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
• Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
• Cared for wounds by changing bandages, dressings and binders to promote healing.
• Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
• Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Customer Service Associate
Life Uniform - Riverside, CA
July 2006 to March 2007
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Prepared, completed and processed customer account forms and database changes.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Maintained revenue streams by exhausting every option before offering refunds. Direct Care Staff
Peppermint Ridge - Corona, CA
September 2003 to January 2006
• Helped patients adjust to hospital routines and thrive in structured environments.
• Enhanced patient wellbeing by supporting participation in recreational activities.
• Documented current patient information to update supervising Manager, including vital signs, behaviors and eating habits.
• Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Developmentally Disabled patients.
• Prevented patient injuries by providing necessary restraints and appropriate supports.
• Engaged client in physical and mental activities to sustain quality of life.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Supervised and supported activities of daily living such as medication administration and personal hygiene.
• Administered all necessary medications as directed by care plan.
• Provided personal nursing assistance in pre- and post-operative situations.
• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Worked to improve patient outlook and daily living through compassionate care.
• Monitored clients' progress to report necessary changes.
• Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
• Answered office phone calls and emails, answering questions and scheduling appointments with Medical doctors.
Education
Certificate
Argosy University - Phoenix, AZ
February 2004
Medical Front Office in Office, Medical Terminology ROP - Riverside, CA
January 2003 to October 2003
High School Diploma
Norco High School - Norco, CA
June 1986
Skills
• Skilled negotiator
• Product understanding (4 years)
• Mentoring and development (3 years)
• Performance-driven
• Computer proficiency (10+ years)
• Professional speaking abilities
• Fluent in English (10+ years)
• Inbound and outbound calls
• Prospecting skills
• Reporting
• Script use
• Consumer behavior (10+ years)
• Account updates
• Sales expertise
• Product and service understanding (10+ years)
• MS Office (10+ years)
• Administrative support
• Telemarketing (4 years)
• Phone Etiquette
• Agile
• Developmental Disabilities Experience
• Inside Sales
• Medical Receptionist
• User Interface (UI)
• Outside Sales
• Salesforce
• English
• Customer service
• Project Planning
Languages
• English - Expert
Certifications and Licenses
CPR
Assessments
Sales Skills — Completed
August 2020
Influencing and negotiating with customers
Full results: Completed
Customer Focus & Orientation — Familiar
June 2020
Responding to customer situations with sensitivity Full results: Familiar
Call Center Customer Service — Familiar
May 2020
Applying customer service skills in a call center setting. Full results: Familiar
Inside Sales — Completed
May 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Completed
Basic Computer Skills: PC — Completed
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Verbal Communication — Familiar
May 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Data Entry: Accuracy — Proficient
June 2020
Entering data quickly and accurately
Full results: Proficient
Medical Receptionist Skills — Familiar
May 2020
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Attention to Detail — Completed
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Typing — Completed
June 2020
Transcribing text using a standard keyboard
Full results: Completed
CRM Skills with Salesforce — Completed
August 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Active Listening — Completed
August 2020
Actively listening and appropriately responding in conversations Full results: Completed
Outside Sales — Completed
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Written Communication — Completed
August 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Scheduling — Completed
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Sales skills — Completed
August 2020
Influencing and negotiating with customers
Full results: Completed
Typing — Familiar
December 2020
Transcribing text using a standard keyboard
Full results: Familiar
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Completed
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Call center customer service — Familiar
September 2020
Applying customer service skills in a call center setting Full results: Familiar
Inside sales — Completed
September 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Customer service fit — Completed
March 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Customer service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Administrative assistant/receptionist — Completed
September 2020
Using basic scheduling and organizational skills in an office setting Full results: Completed
Active listening — Completed
August 2020
Actively listening and appropriately responding in conversations Full results: Completed
Work style: Reliability — Proficient
August 2020
Tendency to be dependable and come to work
Full results: Proficient
Data entry: Accuracy — Proficient
June 2020
Entering data quickly and accurately
Full results: Proficient
Work style: Conscientiousness — Proficient
September 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Memorization — Familiar
December 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
Work motivation — Expert
October 2020
Level of motivation and discipline applied toward work Full results: Expert
Written communication — Completed
March 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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