Customer Service, Certified Phlebotomy Technician
Resume:
Shakira Owensby
Roanoke, AL 36274
Statement of Character:
I have a strong work ethic, self-motivated, highly organized and detail oriented, easily adjustable to change, an effective communicator with excellent people skills, computer literate and believe in efficiency and timeliness in completing tasks.
Objective: To acquire a promising position that offers both a challenge and a good opportunity for growth, an opportunity to utilize my educational/training and professional skills, while contributing to the success of the company
Key Skills:
Outstanding interpersonal and customer service skills
Articulate communicator with all levels of employees
Fine attention to detail and follow-through
Self-motivated, highly reliable, with strong work ethics
Strong integrity and moral values
Experience: June 2018 - Present Wal-Mart
Position: Electronic Sales Associate Roanoke, AL
●Greeting customers and providing exceptional customer service
●Assist customers with questions about policies, products or services offered within the department and provide clarification and solutions
●Answer phones professionally and follow up with customer calls where necessary
●Handle customer complaints, resolves technical issues and works in a fast paced environment
●Complete orders for photographs and canvases
●Responsible for completing customer purchases and collecting money
●Assist in other departments as necessary
●Train new employees on procedures within the electronics departments
Experience: May 2018 – June 2018 Roanoke Healthcare
Position: Kitchen Staff Roanoke, AL
●Provided customer service to residents of a long-term care facility and their families, which sometimes required me to manage difficult situations but respond in a professional manner
●Prepared special diet foods for the elderly, ensured appropriate nutrition and practiced safe handling of food
●Ensured areas for food preparation were clean and high standards of hygiene of were maintained
●Maintained records of what foods could be served to which residents along with their dining schedules
Experience: August 2017 – May 2018 Southern Union Community College
Position: Records Office Wadley, AL
●Provided customer service to students and faculty
●Filed student acceptance letters, updated students information and their financial status
●Responsible for maintaining confidential records
●Communicated information to staff and the public
Education:
Rock Mills Jr. High School 2004 - 2013
Handley High School 2013 - 2017
Southern Union Community College 2017 - 2020 Associates of Science
Haynes Phlebotomy Training Class 2020 – 2021 Phlebotomy Technician Certification (National Phlebotomy Certification Examination Program)
Computer Skills:
Microsoft Office Word
Microsoft PowerPoint
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