Customer Service Representative
Resume:
Holly Tyree
Entrepreneur
Roanoke, VA
adlpp7@r.postjobfree.com
Exceptionally hardworking and meticulous individual with a huge interest in Human Services, Social Work, Customer Service, Management, Finances and have a superb attention to detail. Adept at crafting healthy relationships and healing options to individual client needs and preferences. Able to explain complex rules and procedures to clients, family members and individuals involved. Much experience in many different areas of work.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CCS Medical LLC - Roanoke, VA
January 2018 to February 2020
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers' needs, clarify information, research every issue and providing solutions. Qualified Mental Health Skill Builder
Cee Breeze Personal Care Services - Roanoke, VA
April 2018 to June 2019
• Provide one on one Mental Health services for adults diagnosed with serious mental illness.
• Implement treatment goals and objectives for clients.
• Provide electronic documentation and submission of notes each day. Residential Behavioral Specialist
HopeTree Family Services - Salem, VA
October 2016 to April 2019
Work with at risk adolescents and adults with psychiatric and intellectual disabilities in a group home setting. Created and participated in group for clients. Provided guidance on social behavioral issues. Administer medications when needed. Provided daily documentation for each resident. Coordinate services and appointments for residents. Communication with guardians, social workers and any persons involved with residents.
Administrative Assistant
Holland's General Contractors - Lexington, VA
August 2015 to October 2016
• Vast office and computer skills with proficiency in Microsoft word, Excel, PowerPoint.
• Exceptional attitude and personality in a professional manner.
• Strong verbal and communication skills.
• Excellent multi-task in busy environment.
Bank Teller/Customer Service Representative
Carter Bank & Trust - Lexington, VA
June 2006 to June 2015
Bank Teller/ Customer Service Representative
• Contributed to management activities on a regular basis.
• Assisted in establishment of consistent service policies and procedure
• Oversaw regulation and coordination of a variety of finance departments.
• Maintained and updated customer records as required.
• Furnished assistance with client needs and requirements. Real Estate Agent
Home Reality/Wilhelm & Company Real Estate - Buena Vista, VA April 2004 to May 2012
• Act as an intermediary in negotiations between buyers and sellers.
• Assessed client eligibility for specific programs as required for housing market.
• Performed periodic evaluation of client progress to update action plans as needed.
• Prepare documents such as contracts and purchase agreements.
• Interview clients to determine what kinds of properties they are seeking.
• Answer calls and relay messages to Brokers and other agents. Format online document for availability on homes in database. Created house listings for newspaper. Education
Associate's of Arts in Psychology
University of Phoenix - Phoenix, AZ
Skills
• Computer skills, Microsoft Windows, Word, Excel. (10+ years)
• Child Care
• Autism
• Psychology
• Adults Developmental Challenges
• Case Management
• Recreation
• Mental Health Skill Building
• Microsoft Office
• CPR Certified
• Documentation
• Mental Health
• Microsoft Excel
• Powerpoint
• Receptionist
• Management
• training
• Organizational Skills
• Customer Service
• Customer Support
• Customer Care
• Call Center
Certifications and Licenses
Medication Aide Certification
October 2016 to Present
Medication Aide Certification to be able administration medication to adolescents. CPR and First Aid Trained. Behavioral Management Training.
Writing Skills & Customer Service
Assessments
Scheduling — Highly Proficient
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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