Manager Customer Service
Resume:
A U D R A L Y N C H
harleychick****.aj@gma
il.com
Bradley, ME 04411
PROFESSIONAL SUMMARY
Organized Manager bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in working with people and being a team player. Having the ability to quickly learn new processes, and the enthusiasm to set and meet goals promptly.
SKILLS
Update logs and reports Write safety standards
Safety and sanitation guidelines Handbook development Customer complaint handling Research and development Spreadsheets and journal entries Cultural awareness and sensitivity Profit and loss Health and safety
Health and safety compliance Counseling and coaching Facility and systems operation Policies and Procedures Recruitment and hiring Teamwork and collaboration
Patient assessments and care Business planning and development Market and competitive analysis Troubleshooting and problem resolution Case management and
documentation
CNA
Human anatomy Performance and compatibility analysis Troubleshooting and maintenance Typing and filing
Documentation and recordkeeping Budgeting and spending control Hiring and recruitment Event and meeting planning
Team building Microsoft
Outlook Insurances
Computer skills Power point presentations
Medical terminology
EXPERIENCE
Manager, Global Montello group, Dec 2014 - Current, Waltham, MA Manage a team,
Organize a daily schedule involving as many as 12 team members AL
Led team building exercises
Built spread sheets Showing Losses and gains
Calculate Gross margins on all products
Lead in great customer service
Build training guides for team members
Lead my team in SOP ensuring everyday runs under company policy Lead by example: I would never expect my team to do something that I'm not willing to do myself.
Manager, RH Foster, Apr 2010 - Dec 2014, Hampden, Me Manage a team,
Organize a daily schedule involving as many as 12 team members Led team building exercises
Built spread sheets Showing Losses and gains
Calculate Gross margins on all products
Lead in great customer service
Build training guides for staff
Lead my team in SOP ensuring everyday runs under company policy Lead by example: I would never expect my team to do something that I'm not willing to do myself.
CNA, West gate manor, Mar 2011 - Apr 2013, Bangor, me Led residents in their Activities of daily living
organized Daily activities of living thru paper charting observed residents and reported any changes
converse with family daily
recorded and observed residents physical and emotional well being Led residents and their families through transition of one life to another as well as their death
Recorded all information from the day with Computer charting answering phones
Can, Eugene Pease, Aug 2009 - Mar 2011, Millinocket, Me Guided Gene through his activities of daily living Reported any and all concerns to his daughters
Organized Genes Paperwork in his office and helped him with and clerical work needed
Counseled him on programs that were available to him as his disease progressed counseled him on the dying process
cna, Katahdin nursing home, Mar 2006 - Aug 2009, milkt, me Led residents in their Activities of daily living
organized Daily activities of living thru paper charting observed residents and reported any changes
conversed with family daily
recorded and observed residents physical and emotional well being Led residents and their families through transition of one life to another as well as their Oct 2009
death
Recorded all information from the day with Computer charting, answering phones
EDUCATION
Healthcare Administration
University of Phoenix - Phoenix, AZ
I Graduated in Oct of 2009 with an Associates degree. I continued working on my BA for two more years, falling short of 6 credits when I ran out of money to finish my degree. I'm looking forward to having the opportunity to finally get back into the healthcare field and use my education
.
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