MARK CHUNG
Saddle Brook, NJ ***** 201-***-**** adllui@r.postjobfree.com
PROFILE: Exceptional communicator and relationship focused real estate professional with strong ability to build collaborative partnerships with cross functional teams, peers, and senior management.
PROFESSIONAL EXPERIENCE
Citibank, N.A., SVP – Network Strategy & Transformation, New York, NY January 2014-Present
Managed real estate strategy, site selection, project management, maintenance & repair, facilities, capital & infrastructure, and market planning initiatives for 124 branches in the Manhattan, Bronx, Brooklyn, Staten Island, and New Jersey markets.
Led teams comprising of Facilities, Asset Management, Leasing, Design, Marketing, and Construction to test and build cutting edge branches in the most scrutinized market within Citi’s portfolio
Responsible for portfolio look & feel – directed Facilities teams to scope, fund, and execute on maintenance and repair initiatives
Reviewed project financial analysis and presented business cases to senior leadership for renew vs relocate and retrofit vs denovo scenarios
Developed and owned relationships between Citi Realty Services and various impacted business lines, working to understand, then embed business needs into final space design
Directed lease negotiations with leasing manager and broker to take advantage of market rate deltas and align discussions with larger portfolio strategy
Project managed Citibank’s first Citigold hub branch in North America at 666 5th Avenue, the first branch to use the new Smart Banking operations and digital platform.
Spearheaded the 400 Madison Ave renovation project, Citibank’s first teller-less Compact branch on the east coast.
Recipient of the 2016 Leadership in Excellence Award, 2015 Q3 Citistars Award, and the 2016 Q2 Service Award.
TD Bank, N.A., VP - Market Planning Manager, Ramsey, NJ February 2012-January 2014
Developed TD’s “Take New York” store distribution strategy, one of the bank’s most ambitious and high-profile initiatives to date.
Obtained 45 board approved deals since 2012 and filled the future store pipeline with several dozen locations, exceeding forecasts by nearly 20%.
Presented in-depth analysis on store network distribution, benchmarking against forecasts and recommending goals going forward.
Led the RFP process for collecting traffic and pedestrian counts in the metro NY region, mining data to better control personnel spending and project store performance.
Earned recognition for submitting an Opportunity for Improvement to install maps within our ATM vestibules that showed the closest stores from that location to encourage brand awareness.
Became the first member of the team to become LEED GA certified.
TD Bank, N.A., AVP - Senior Lease Administrator, Mt. Laurel, NJ February 2011-January 2012
Established and maintained landlord and tenant relationships and became the primary point of contact for lease and property related issues.
Led TD’s tax appeal program throughout the portfolio and oversaw appeal filings by several law firms, maximizing savings on owned sites.
Created and formalized the TI collection process and recovered approximately $1 million in TI Allowances with $3 million in progress.
Responsible for the set-up and maintenance of new portfolio acquisition sites during the Riverside Bank and South Financial Group acquisitions.
Vornado Realty Trust, Lease Administrator, Paramus, NJ May 2007–August 2009
Led due diligence during RD Management and Toys R Us acquisitions by cross referencing leases to tenant estoppels for any errors on rent roll.
Managed 25% of the company’s retail tenants, servicing over 1,000 tenants in more than 70 properties.
Generated retail lease abstracts to distribute important lease data through main server.
Reconciled billing and CPI calculation discrepancies and generated check requests.
Coordinated daily with Acquisitions, Accounting, Leasing, A/R, A/P, Legal, and Property Management departments to ensure lease compliance.
Resolved lease interpretation issues with tenants to accurately reflect revenue during the straight-lining process.
Dumann Associates, Associate Director – Retail Leasing, New York, NY June 2005–January 2007
Focused on retail leasing in downtown Manhattan, completing three successful deals that included a healthcare facility, restaurant, and café.
Negotiated lease terms on behalf of tenants and landlords, closing over $4 million in lease value.
Conducted sales presentations using sub-market comparables and financial cost-benefit analysis Created accurate floor plans and pricing models to provide visuals during client meetings.
Performed demographic and spending analysis on target sub-markets.
Coordinated with clients and real estate attorneys to ensure agreed terms are reflected in the lease.
EDUCATION
New York University, New York, NY
Master of Science in Real Estate, 2011
Strategic Asset Management Concentration
Brandeis University, Waltham, MA
Bachelor of Arts Degree in Economics, 2005