Sales Customer

DulceGarciaResume.DOCX

DULCE GARCIA

adljil@r.postjobfree.com 323-***-**** Los Angeles, CA 90057

Professional Summary

Knowledgeable and dedicated customer service professional with

extensive experience in management industry. Solid team player with

outgoing, positive demeanor and proven skills in establishing rapport

with clients. Motivated to maintain customer satisfaction and contribute

to company success. Specialize in quality, speed and process

optimization. Articulate, energetic and results-oriented with exemplary

passion for developing relationships, cultivating partnerships and

growing businesses.

kills

Passenger assistance _* Food Preparation and Safety

Flight management * Operations management

Telephone reservations _* Kitchen equipment operation and maintenance

Friendly service mentality * Natural leader

Work History’

Jun 2018 - Mar 2020 * Maintained customer satisfaction with forward-thinking strategies

Customer Agent focused on addressing customer needs and resolving concerns,

Airport Terminal Services-Los __« Preserved revenue streams by utilizing strong communication and

Angeles, CA negotiation skills, offering refunds as last resort to maintain customer

satisfaction.

+ Fielded customer questions regarding available merchandise, sales,

current prices and upcoming company changes.

* Verified identification and travel documents to efficiently board

passengers for on-time departure.

Jan 2010 - May 2019 * Hired, trained and mentored staff to maximize effectiven

Manager * Recorded inventory sales into organization's weekly income report.

Wingstop - Los Angeles, CA « Raised performance in areas of sales, management and operations

identifying and targeting areas in need of improvement,

* Boosted team member productivity by enhancing performance

monitoring and instituting motivational approaches.

Education

Jun 2009

GED

Los Angeles Leadership Academy Los Angeles

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