Social Media Front Office

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Administration

Call Management

Office Management

Filing

Coordination

Customer Service

Report Writing

Communication

Team Player

Problem Solving

Detail Oriented

Decision Making

A highly organized administration professional with experience in delivering timely and efficient administrative support, collaborating with all colleagues, proactively resolving issues and maintaining administrative efficiency under minimal supervision. Leverage a methodical approach and ability to multi-task in order to manage multiple tasks and liaise with colleagues in fast paced and high pressure environments. IT skills include MS Office and social media management.

PROFESSIONAL HISTORY

Receptionist October 2015 – Current Devon Valley Hotel

Providing efficient front office management and maintaining a clean and welcoming reception area

Managing the switchboard, answering queries, taking down and delivering messages and directing calls to the appropriate personnel

Reporting faulty lines immediately

Welcoming and directing visitors to the requested personnel, assisting with queries and ensuring that clients receive the help they need

Preparing documents and correspondence and ensuring all paper work, reports and customer feedback is appropriately filed

Waitress October 2015 – Current Devon Valley Hotel

Recommended, up-sold and took food and beverage selections to and from patrons

Maintained an up to date knowledge of the food and wines selection offered by the restaurant in order to provide accurate information

Attended to guest complaints and swiftly offered satisfactory resolutions within resort policies

Maintained restaurant cleanliness, monitored restaurant equipment and ensured that adequate crockery, cutlery and glassware was on hand for all dining services

EDUCATION

Master of Laws (LLM) University of Stellenbosch 2019

Dissertation: Public Procurement Law and Renewable Energy Resources

Regional Aspects of International Trade Public Procurement Regulation

International Labour Law & Social Security Advanced Company Law

Bachelor of Laws Honours (LLB Hons) University of Venda 2013

REFERENCES

Fidelis Dinner Manager Devon Valley Hotel +27-21-865-****

Debbie Human Resources Devon Valley Hotel +27-21-865-****

Professor Sope Williams- Elegbe University of Stellenbosch adljes@r.postjobfree.com

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