Customer service, Proficient with MS Office
Resume:
SHIRLEY BETH
ESTEBAN
CAREER GOALS
I want to gain more knowledge and skill so
that I can give my best for the organization
where I am working and leading responsible
role in the organization. I also want to see
myself as an expert in my position and to
improve myself. Right now I am looking to
join an exciting and ambitious company that
will reward me accordingly for my abilities,
commitment and hard work.
CORE STRENGTHS AND AREAS
OF EXPERTISE
Customer service
Completing Paperwork
Data Entry
Handling Complaints
Decision Making
Risk assessment
Providing first call resolution
Managing files, records, and documents
CONTACT DETAILS:
Telephone: (02) 8637 – 6680
Cellphone: (0999) 567 – 7362
(0965) 511 – 5669
Email: adlj9h@r.postjobfree.com
adlj9h@r.postjobfree.com
Address: Unit 1217 Tower 2, Grace Residences
Condominium, Cayetano Blvd., Brgy. Ususan,
Taguig City, 1632
ACADEMIC HISTORY
TECHNICAL COURSE
TERTIARY
Polytechnic University of the Philippines
BACHELOR IN BUSINESS ADMINISTRATION
Major in Management
S.Y 2005 – 2009
Polytechnic University of the Philippines
OFFICE MANAGEMENT
S.Y 2004 – 2005
EMPLOYMENT HISTORY
CITIGROUP BUSINESS PROCESS SOLUTIONS. LTD.
MY OUTDESK, INC.
CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP.
HSBC DATA PROCESSING, PHILS.
24/7 CUSTOMER PHILIPPINES, INC.
APAC CUSTOMER SERVICE, INC.
KENNY ROGERS ROASTERS, PHILS.
NEW BARBIZON FASHION, INC.
Client Relations Supervisor
Customer Solutions Officer
US Retail Debit Card
December 2015 – November 2017
Virtual Assistant
Inside Sales Associate
Appointment Setter
US Real Estate
August 2014 – November 2015
Sr. Operations Representative
Fraud Inbound / Outbound
October 2013 – July 2014
Process Executive
Fraud Inbound / Outbound
Manila Back Office / Bonus points Redemption
Hongkong Back Office / Application Processing
December 2010 – September 2013
Call Center Representative
Technical Support Representative
T-mobile
February 2010 – June 2010
Call Center Representative
Medco Member Services
April 2008 – February 2010
Service Crew
Kenny Rogers, Festival Mall
November 2006 – January 2007
Promodizer
Shopwise, Festival Mall
April 2003 – August 2003
Contact this candidate