Office Assistant Insurance
Resume:
Tracey Sardo
Colorado Springs, CO *****
adle9z@r.postjobfree.com
Empathic office professional with a passion for making customers feel cared for. I have spent the past three years working for a large insurance agency, so I have excellent attention to detail in an environment with a very high level of accountability. I am an adaptable team player and was able to step into several different roles with my prior employer, learning quickly to make sure urgent staffing needs were covered.
Relocating to Kansas City MO in November 2020
Authorized to work in the US for any employer
Work Experience
Claims Care Representative
American Family Insurance - Englewood, CO
April 2017 to Present
• Duties include taking inbound calls and routing appropriately when needed.
• Call ownership of any claims-related calls and handling issues within my authority when necessary. Inputs new First Notice of Loss calls and assign to myself if clear liability is established.
• Managing an inventory of claims and monitoring a diary as well as closing per company guidelines. Casualty Claims Adjuster
The Best IRS/American Family Insurance - Englewood, CO Present
• Responsible for the investigation of first and third party claims. Sales and Service Associate
American Family Insurance
Present
• I transitioned on a temporary basis from Claims to assist in payment processing. Basic and limited training in policy services Business Office Assistant
Metzler Memory Care - A Senior Lifestyle Community - Castle Rock, CO February 2016 to September 2016
• Responsibilities: Greet family members, answer phones, file new hire paperwork and monitor. Other tasks include the updating of resident rosters, charts, face sheets and employee files.
• Accomplishments: So far I feel I have made family members feel at ease with the transition process of bringing their loved one into our facility
• Skills Used: Professionalism, empathy, attention to detail, reliability, and extreme passion. Personal Care Worker
Colorado Visiting Nurses Association - Denver, CO
March 2015 to February 2016
• Responsibilities: Housekeeping, grocery shopping, meal preparation, companionship
• Accomplishments: My time with seniors is extremely rewarding. I feel I bring a sense of peace, dependability, and order to what they seem as a very big need.
Customer Care Representative
Browns Compounding Pharmacy - Englewood, CO
June 2013 to August 2014
• Responsibilities: Handled inbound and outbound calls with patients to validate prescriptions; obtain insurance coverage and set expectations for the patient; insurance verification and billing. Sales of products when insurance coverage was not available or limited. Reduction in force in August 2014 led to large layoff. Lunchroom Supervisor
Wentzville School District - Dardenne Prairie, MO
March 2009 to May 2012
• Responsibilities: Oversaw children during lunch and recess Account Manager
ClaimSolution, Inc - St. Louis, MO
October 2007 to May 2008
• Responsibilities: Provided support for existing clients, problem resolution and generated new business; assisted in overflow of claims handling with various auto insurance carriers. Field Claims Representative
Infinity Insurance Company - Birmingham, AL
February 2005 to September 2007
• Responsibilities: Investigation, evaluation, negotiation and settlement of auto physical damage and casualty claims. Education
High school diploma
St Pius X High School - Kansas City, MO
1977 to 1981
Skills
• Insurance Sales
• Insurance Verification
• Customer service
• Memory Care
• Alzheimer's Care
• Dementia Care
• Senior Care
• Home Care
• General Caregiving
• Meal Preparation
• Microsoft Word
• Microsoft Outlook
• Computer literacy
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