Sales Customer Service

Zeid Daas

**** ******** **.

Boynton Bch, FL ****6

330-***-****

adlc2b@r.postjobfree.com

EXPERIENCE

TMobile Wireless, Lexington, KY— Authorized Dealer Oct/2016- PRESENT

Owner-Operator of mobile phones and wireless services retail store. Maximizing sales and managing day-to-day operations. Carrying out marketing campaigns. Maintaining strategic positioning in a highly competitive market.

Karima Cell, Akron, OH— Market Manager

July/2013 - Sep/2016

Managed a market of 8 store locations for Metro PCS’ authorized master dealer. Managed an average of 50 sales associates and stores managers. Maximized staff sales and customer service productivity. Managed inventory control throughout the market. Managed hiring and training of employees.

Al-Najah American School, Ramallah, Palestine - English Teacher Sep/2012 - June/2013

Taught English Literature to Grades 6th, 7th, and 8th. Digitalseas/MTN Communications, Miramar, FL - Internet Mgr. Aug/1999 - Sept/2001

Managed Internet Cafes onboard luxury cruise ships. Ran day-to-day operation, including marketing, accounting, training, and seminars. Maximized revenues and maintained optimal and excellent customer service and satisfaction.

Verizon Wireless, Tampa, FL - Customer and Tech Support Jan/2002 - April/2004

Customer service and technical support

SKILLS

Typing 65 wpm.

MS Word, Excel.

Fluent in Arabic.

AWARDS

Employee Of the Month-

Verizon Wireless, 2003

LANGUAGES

Fluency in Arabic - native

level

EDUCATION

Florida Atlantic University, Boca Raton, FL—

B.S in International Business.

Aug/1991 - Aug/1993

Palm Bch State College, Lakeworth, FL —

A.A in Business Administration

Aug/1988 - May/1990

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