Greater Peoplesoft

CAROLYNE HENLEY, CBCP

**** **** *** ********, ** 30144 404-***-**** adl3xg@r.postjobfree.com

Certified Business Continuity Manager

Results-oriented, seasoned, and forward-thinking compliance and ethics professional with progressive experience in strategic planning and support. Decisive, reliable leader and advisor with demonstrated success in change management and implementation of process improvements to enhance efficiency, productivity, and operational effectiveness. Detail-oriented and analytical professional with ability to translate organizational vision into strategic and tactical action plans. Highly skilled business partner with a strong work ethic, and proven ability to reorganize all functions to align with business units and overall departmental goals. Excellent communicator and broad-based knowledge necessary to perform regulatory compliance functions. Excels in promoting organizational integrity through the operation of effective compliance programs. Proficient and broad knowledge in business continuity recovery processes, concepts, strategies, and methodologies, including risk assessment, business impact analysis, recovery procedures training metrics and crisis management.

AREAS OF EXPERTISE

Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position. Including but not limited to, the following: Emergency Response and Disaster Preparation and Planning Career Path Models Program Development/Management Researching and Implementing Advanced Regulatory Policies Process Improvements Training Presentations and Audits on processes and regulatory requirements Smoking Hole and Table top Exercises, Resiliency Plan for XOC and IT, Extensive Audit Process Universal Licensing Implementing and Modifying Regulatory Licensing Programs and Processes Project Management Regulatory Compliance Contract Review Key Performance Indicators Compliance Team Leader/Motivator Strategic Business Partnerships Policies/Procedures

SPECIAL PROJECTS - CERTIFICATES

Certified Cyber Yankee Training – In Person 7-day Training Course DHS/FEMA

IS-00906 Workplace Security Awareness

IS-520 Certified COOP (Continuity of Operations) Training - FEMA

Executive Escalations for Corp/Central Division Engineering/Tech Ops -10 years

IS-00200.c Incident Command System for Initial Response Training

IS-00800.c National Response Framework, An Introduction – FEMA

IS-00230.d Fundamentals of Emergency Management – FEMA

IS-00027 Orientation to FEMA Logistics

IS-100.c Introduction to Incident Management System

IS-230.d Fundamentals of Emergency Management

PROFESSIONAL EXPERIENCE

COMCAST CABLE COMMUNICATIONS INC.

Business Continuity Manager, CBCP (2015-Present)

COVID-19 Successfully managed Hurricane and Disaster Recovery efforts for Central Division

Response and Recovery Planning

Developing process for Field technicians and Training Stakeholders

RISK ASSESSMENTS

Partnered with Regions, Safety, Security and Facilities to perform Location Risk Assessments and Smoking Hole Exercises at Class A/B and Core 55+ locations. Business Impact Analysis.

INCIDENT MANAGEMENT ADMINISTRATION

Established and Oversaw annual testing of BCP strategies and plans, including documenting, reporting, and tracking test results.

Assisting in the development of the Standard Operating Procedure (SOP) to ensure Disaster Relief property and resource sharepoint is properly maintained and updated within the division.

Coordinating and training in receiving and managing the warehouse stock for Disaster efforts.

Responsible for reporting the metrics to measure the state and effectiveness of the BCP program.

Coordinated BCP disaster recovery (DR) testing and test issues follow-up, as lifecycle activities.

Tested and Implemented Disaster Recovery Plans for Big South, Florida, Midwest, and Greater Chicago regions.

Was the division communication line for each incident to stakeholders and enabled communication channels to flow effortlessly.

Developed Preparation plans for Redundancy failbacks.

Helped develop a Provisions plan to store critical documents in a safe and remote location and Assign roles and responsibilities within the DR team.

Detailed a disaster response procedure and document Best Practices and Lessons Learned platform.

INCIDENT MANAGEMENT PLANNING

Developed site crisis management teams by identifying key site executives, providing crisis management training for better understanding of roles and responsibilities, conducting table-top exercises to test crisis decision making skills and identify plan gaps. Developed and Expanded Incident Management Planning within Divisions, Technology and Corporate entities.

Performed Site Risk Assessments by interviewing site executives and key business unit management to identify internal and external risks that could have a significant impact to revenue generation, customer satisfaction, brand, and reputation.

Educated and Developed Incident Management teams in each region and response efforts by conducting exercises and training.

Evaluate and develop national programs and tools to assist response and recovery efforts.

Developed and Implemented “playbooks” at Class A tiering locations.

Setup an emergency operations centers (EOC) to create a central focal point for managing crisis communications.

TECHNOLOGY RECOVERY PLANNING

Developed an IT Response and Recovery Plan.

Assessed application recovery compliance with DR Policy during eco-system analysis.

Partnered with Business Service Account Teams to develop customer facing documents that discuss business continuity resiliency strategies and programs with our Enterprise customers.

Partner with Division IT teams to assess and oversee application recovery strategy that ensured we were working with a failsafe process.

BUSINESS RESUMPTION PLANNING

Performed Business Impact Analysis on Corporate and Cable Management business processes.

Developed status reports (score cards/dashboards) on individual business preparedness and recoverability and prepare SLT “situation reports”.

EMERGENCY RESPONSE PLANNING

Created and implemented an enterprise approach to Emergency Response Planning.

Collaborated with management teams on remediation of BCP gaps, as identified by internal and external audits.

Conducted exercises to validate plans and train Location Response Teams and Floor Captains at Class A locations.

Developed awareness and training modules for employees and integrated the plans within the New Hire process.

Assisted with internal exercises and testing, including scenario writing, scoping, planning, execution, and reporting during Disaster planning.

Self-Awareness Goals

BCI-Business Continuity Institute Management Certification Course

FEMA – Continuity of Operations Certification Course

Disaster Recovery Certification Course

Developed a Business Continuity New Hire Slide – HR

Worked with IMT group, Successful Floor Captain Program for Central Division

Developed and Presented Employee Evacuation Procedure Program

EAP-Emergency Action Plan Steering Committee

Performed Smoking Hole Exercises and Tabletop Exercises annually, per region

Performed Location Risk Assessments for CORE 55 sites

Regulatory Compliance Specialist – Engineering (Oct.2004-2015)

Regulatory Compliance for FAA/FCC/DOT/OSHA/ULS

Extensive understanding of telephone and wireless operations and regulations. Knowledge of internet and cable regulations. Excellent communication, drafting and negotiation skills and ability to work well in a business environment. Collect and analyze data supporting regulatory filings. Obtaining all the data from the markets, project manages the deliverables; gently persuade people to make sensitive information available in a timely manner.

Research records, documents, methods, policies, costs, and other factors to determine if functional areas are conducting operations in accordance with established guidelines, policies, procedures, and governmental and legal requirements.

Key Achievements:

Developed Compliance Standards for Risk Assessments.

Successful in conducting Audits and Inspections of facilities to identify potential FCC/FAA compliance issues, both internal and external.

Scripted Written Compliance, Ethics and RIM policies and procedures.

Developed and maintained Rapid response processes to detect problems and undertake corrective action.

Performed TVRO Filings, Corrections and Surrenders (Fixed Satellite Services).

Coordinated with Regions and the Regulatory Compliance team to close any regulatory related disparities. Remain well informed of any regulatory changes that may impact compliance.

Researched and executed corrective action plans developed to address compliance/ management issues; auditing recordkeeping practices; training location management team regarding policies and procedures; contributing to the development or revision of FCC / FAA compliance solutions (policies, procedures, training, etc.) for implementation throughout the division.

Responsible for all FCC Licensing (new and renewed), Consolidations, Earth stations, Microwaves, Business Licensing and Registrations for Central Division.

Obtaining all the data from the markets, project manage the deliverables; gently persuade people to make sensitive information available in a timely manner. Responsible for all consolidations of communities into headends. Responsible for maintaining public and technical files.

Researched records, documents, methods, policies, costs, and other factors to determine if functional areas are conducting operations in accordance with established guidelines, policies, procedures, and governmental and legal requirements. EAS – CAP / Vendor Audit

Securing EAS hardware and establishing Scope of Work for licensing installation and Firmware upgrades.

Effective metrics that enable management to ensure operations are meeting compliance obligations.

Maintained tower registrations. Maintained a SharePoint to track removals and additions to towers.

Manage external relationships with vendors to ensure compliance is upheld.

FCC filing of 320’s, 325’s, 7460’s & 854’s……… reporting system leak repairs to FCC.

Make sure my responsibilities align with franchise agreements as per Government Affairs.

Work closely with AT&T and Verizon to address any interference on their lines.

AOL/Time Warner, Atlanta, GA (June 1995-September 2004)

HUMAN RESOURCES/HRIS Administrator

Conducts audits to ensure data integrity of HRIS system.

Recommends ways to leverage capability of HR Systems, including the automation of HR processes and maximization of the use of available tools. Prepares routine reports and dashboards; prepares special/custom reports of employee data in response to requests from users within the HR department, Finance and Corporate Management team.

Key Achievements:

Liaison between Human Resources/Benefits/Payroll.

Facilitate New Hire Orientation, HRIS training, and Benefits 101.

Entering compensation information into PeopleSoft for payroll companies in CNN.

Assisted in UAT testing. Produced ad hoc reports for departments and clients.

Assisted with the Implementation of PeopleSoft 7.5 / 8.0 / 8.1.

Skilled in Crystal/Query Reporting. Developed and maintain audit reports.

Relocating CNN contract employees, scheduling employee travel, setting up temporary housing accommodations and arranging shipment and storage of household goods.

Familiarity with contracts, financial details, and RFPs (Request for Proposals).

Reworking change orders, read contracts, highlight important areas of contracts for review with the legal department, and prepared contracts regarding pricing.

OTHER professional EXPERIENCE

Certifications: Business Continuity Professional Introduction to Project Management

OSHA Certification Project Mgmt- Planning for Quality/Attitude

Linked to Leadership Successful Self-Management

LAUNCH: Onboarding for Managers Product Knowledge

Regulatory Empowerment Ethics & Compliance Certification

Safety & Compliance Certification

EDUCATION

Business Continuity Institute, Montreal, Canada

Certified Business Continuity Professional - CBCP

COMCAST UNIVERSITY, Atlanta, GA

Linked 2 Leadership Program

BARCLAY COLLEGE, Sacramento, California

Paralegal - Certification

MEMPHIS STATE UNIVERSITY, Memphis, Tennessee

Criminal Justice / Sociology

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