SR EPIC Systems Analyst
Resume:
ROBIN LUCAS
Systems Analyst
Lee Summit, MO
adl3ry@r.postjobfree.com
OBJECTIVE
Results-oriented, highly organized Information System Analyst with a proven track record of exemplary customer service shown through exceptional scores and completion rates. Works as a team leader to promote responsive, customer-oriented services within a highly developed and successful technical team. Utilizes excellent and efficient communication throughout project life cycles to promote successful and timely completion.
EDUCATION —
EXPERIENCE
Master of Science - Health Information Management
Southern New Hampshire University
December 2018 - September 2021
Bachelor of Administration - Business
University of Missouri- Saint Louis
May 2016
PROFILE—
Senior Analyst with 4 years of experience supporting the healthcare industry, including providing Epic consultation and analysis.
CERTIFICATIONS—
Epic Deficiency Tracking (NVT March 2020), Epic Release of Information (NVT March 2020) and Epic Identity (NVT April 2020).
KEY SKILLS —
Managing Ambiguity
Problem Solving
Microsoft Office Break-fix / Build / Workflows
Software Installation and Troubleshooting
Research and Development
Process Implementation
On-call Experience
Saint Luke’s Health System Information Systems Analyst • Kansas City
January 2018 – September 2020 Furloughed / Covid-19
●Created batches/jobs/runs for EOD processing and extract processing
●Created/Built analysis workflow
●Built deficiency rules based off hospital location(s) as well as department
●Worked with Hyland (OnBase) technical team by creating incidents/tasks on the Hyland platform to resolve issues
●Modified InBasket Security (ECL)
●Completed 4 life cycles of Epic implementations (from STAR to Epic, Community Connect plus 2018-2020 Upgrades) from the validation of processes through ambulatory go-live and hospital go-live
●Reviewed Nova Notes for all SU and upgrades, performed application and integrated testing, and created test scripts for testing phase of implementation and SU testing
●Implemented OnBase from Perceptive Content
●Created multiple Life cycles within OnBase
●Modified menus (E2U) to fit the preferences of the operations team
●Created OnBase rules to specify proper route based on location (department)
●Team Lead of HIM department (6 members) for 2020 Upgrade from beginning (ground works) to end (optimization)
●Demonstrate 2020 upgrade enhancements to leadership in PowerPoint form
●Ensured that documents in OnBase were routed to correct clinicians
●Modified OnBase security for new end-users and/or end-users no longer requiring access
●Team Lead for incorporating Gold Stars to HIM applications
●Assigned/removed users from work queues as needed
●Adjusted print groups in accordance to how operations team wanted the LMR (legal medical record) to show
●Produced reports that allowed the operations team to locate which providers/locations were deficient and which releases were outside of compliance
●Modified records using the Text environment when necessary
●A part of the groundwork team for the Community Connect hospitals project (6 hospitals in total), full implementation
●Maintained employee linkable templates (EMP)
●Modified print groups to fit the needs for end users
●Worked daily within Microsoft Office 365 SaaS
●Added/rearranged columns of work queues using View Editor
●Provided Level 3 IT support as a SME staying within the ServiceNow guidelines of 3 days completion or less for incidents and tasks
●Adjusted service areas for Community Connect implementation
●Used Reporting Workbench (ECL) to identify which users need to be active or deactivated
●3 full Epic upgrade implementations (2018,2019, & 2020)
●Flags created so that data integrity team can fix charts
●Created classifications that allowed duplicates to fall in the proper work queue for data integrity team to merge and delete
●Created dashboards for operations team and educated them on how to use
●Edited settings for ROI/DT/Identity work queues to reflect changes in rules
●Created Sherlock tickets to review with EPIC technical support
●Conducted end-user training on how to manage work queues
●Built 7, 14, 21-day suspension letters (LTX)
●Updated provider SER’s
●Triaged tickets
●Built work queues for all community hospitals within the Saint Luke’s Health system
Cerner Consultant • Kansas City
2016 – 2018
●Instructed on MPages and Dynamic Documentation and proper workflows to be efficient in their use
●Consistently complete site data reports within 7-day time from project completion date
●Subject Matter Expert for Cerner FirstNet, including training Physicians on the upgraded version of FirstNet called Launch Point
●Implemented Power Chart at 6 plus health systems
●Delivered classroom Instructor Led Training (ILT), one-on-one and Structured-On-the-Job Training (SOJT)
●Perfect the use of Dropbox for SaaS
●Dragon (Nuance) trainer Subject Matter Expert putting on demonstrations for Physicians in a classroom setting
KCPS Student Support Supervisor / Kelly Services Content Substitute • Kansas City, MO
2015- Present
●Provide academic, emotional, and physical support services to students and staff
●Coordinate summer and academic year staff professional development in the areas of special education and at-risk student services
●Participate in the development and maintenance of IEPs
●Ensure Compliance with Special Education regulations and the maintenance of accurate special education records and reports in accordance with state and federal law
REFERENCES
Available Upon Request
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