Customer Service

AKINTAYO OPEOLUWA SAMSON

**, ****** *** ******, *** Ajao Road, off Adeniyi-Jones, Ikeja, Lagos State. Tel: 080********, 070********

E-mail: adkvfh@r.postjobfree.com

CAREER OBJECTIVE

To build a career in an organization that can use a versatile and dynamic young professional with exceptional organizational, management, customer services as well as leverage on my technical skills and abilities in my field, to work assiduously in and towards realization of a serious challenging and reputable. I am thorough and proactive, handling emergencies appropriately when they rise. I intend to combine personal development with professional advancement in order to provide greater innovation. PERSONAL DETAILS

Date of Birth: 22nd May, 1993

Gender: Male

Marital Status: Single

Nationality: Nigerian

State of Origin: Osun State

Local Govt. Area Ife North L.G.A.

Religion: Christian

EDUCATION/ QUALIFICATIONS

National Diploma (ND) Computer Science 2015 – 2017 The Federal Polytechnic Ilaro, Ilaro Ogun State

Google Digital Skill (The Online Marketing Fundamentals) 2017 Cisco Academy – Federal Polytechnic, Ilaro Center, Ogun State. 2016 Certificate in IT Essentials 5.0

Nafowa Vocational & ICT Centre (Force Base Ikeja)

(Diploma in Computer Studies) 2013

West African Examination Council (WASSCE) 2006 – 2011 Odogbolu Grammar School, Odogbolu, Ogun State

De Young Private School, Ikorodu, Lagos State 1997 – 2005 First School Leaving Certificate (FSLC).

PERSONAL SKILLS AND COMPETENCIES

Computer Competence Software and Hardware.

Computer Application Packages i.e Microsoft Applications.

Computer Engineering and Repairs.

Excellent Interpersonal, Communication and Organizational Skills.

Creative thinking & problem solving

Analytical skills

Ability to work under little or no Supervision.

Time Management and Prioritize Accounts where necessary.

Ability to control multiple project activities simultaneously.

Willingness to learn

CAREER HISTORY

LANDOVER COMPANY LTD / DHL AVIATION LOS HUB OPERATION/ RAMP ASST Responsibilities:

Scanning and Sorting (AF and DF) of shipments into various routines nationwide and international.

Tracking of shipments/shipments status in various locations nationwide and international.

Printing and opening of handling unit with soft device.

Logistic of pre-arrival, arrival departure and post-departure of flight.

Tallying and reloading of cargo material.

Grand handling of flight archiving on time departure.

Build of shipment on ULDS according to configuration of deference flight. Training Attended in DHL Aviation Los Hub

Unit load device (ULD) building up course.

Dangerous goods regulation awareness course (DG CAT 7/8).

Airside induction and supervision course.

CIS (Certified International Specialist).

Security Awareness Course. (Shipments Security and People).

AVSEC (Aviation Security Awareness Training).

CUSTOMER SERVICE KUNLE-OSHODI & CO., IKEJA 2014 – 2019 Responsibilities:

Responding to clients via phone, email, social media.

Administrative and Clerical Tasks.

Answering of calls.

Handling complaints, settling dispute and resolving grievances and conflicts with customers.

Delivering of confidential messages.

Keeping records of out-going and in-coming files.

Distributing of incoming mails.

Preparing outgoing mails.

Typing of documents.

Managing of office imprest.

MATHEMATICS TEACHER DIVINE FORTUNE SCHOOL, IFO NOVEMBER 2011 – OCTOBER 2012 MATHEMATICS TEACHER DIVINE FORTUNE SCHOOL, IFO NOVEMBER 2011 – OCTOBER 2012 INTERNSHIP FEDERAL AIRPORTS AUTHORITY OF NIGERIA (FAAN) FEB – MAY, 2018 Responsibilities:

Carrying out computer’s Maintenance and other equipment’s

Repairs of computer’s

Installation of Software Applications

Using a range of Microsoft software’s

INTERNSHIP CHAMS ACCESS LTD., VICTORIA ISLAND SUPPORT ENGINEER 2017 – 2018 Responsibilities:

Maintenance computer, Datacard Printer, Pos, ATMS and other equipment’s

Repairs of computer, Datacard Printer, Pos, ATMS and other equipment’s

Installation of Software Applications

Networking

Personal Assistant Success max innovation & ICT 2013 – 2014 Responsibilities:

• Organizing data’s using Ms Excel, Ms Word, Outlook Mail

• Running bank transactions

• Responding to clients via phone, email, social media e.t.c

• Installation of Software Applications

• Delivering of confidential messages

LEISURE INTERESTS

Traveling, Reading, Music and Sport

REFERENCES

Available on request

Contact this candidate