Lead ISO Quality Auditor

Quality professional/Certified Lead ISO Auditor

** ***** ** ******* *********, auditing, and document control, 1 year healthcare/pharmacy

** ***** **** ******, ***********, and customer service

* *ears of management/supervisor experience

Associates in Social Science completion July 2020, Bachelors 2022

Old Point National Bank- (July 2020-present)

Customer Inquiry Specialist

Provides customer service for banking customers while performing all required duties.

Responds to and resolves internal and external customer inquiries and requests. Performs routine account maintenance. promotes the bank and sell its products and services. Maintains appropriate files and records. Handles the processing of returned mail. Opens new accounts using applicable software and systems. Serves as backup to Switchboard Operator. Performs all work in compliance with applicable regulations/policy and procedures. Trained in Fiserv/Signature, Finesse, Cisco, Nautilus

Maximus- (Nov 2019-April 2020)

Quality Assurance Supervisor

Conduct monthly meetings with staff and evaluate employee performance. Review performance standards and metrics and set monthly individual and team goals. Create and deliver corrective action and discipline as appropriate. Identify avenues to improve business process by analyzing quality evaluations and make recommendations to operations management. Prepare updates and staff productivity for QA Manager monthly. Participate in internal audits of policies and procedures of all departments. Act as subject matter expert for the Quality Assurance department. Supervise quality control task related to loan intake, mail intake, payment processing functions and back office non-financial processing functions. Manage Quality Coordinators. Verify and audit payroll through Deltek time reporting system.

Jacobs Engineering- (Dec 2018-June 2019)

Quality Document Control Support II

Audit analytical data and documents for engineering, procurement and construction management. Process information for all aspects of document control: representation, retrieval, distribution and storage of engineering drawings and documents. Update government database, create transmittals, process vendor data, interface with company personnel and with clients, as well as mentor and assist co-workers and customers.

Capital Group- (Oct 2018-Dec 2018)

Financial Analyst

Review request for validity and research accounts to ensure eligibility. Approve and process investments based on client needs and requests. Process broker and investment firm changes.

Alltran Health- (Feb 2017-Mar 2018)

Reconciliation Specialist/Auditor

Primary liaison for multiple client contacts for major accounts. Audit data/lists transfers and relevant data matching with client to ensure imports are accurate. Manage and coordinate reporting requirements and loading of new inventory. Distribute assignments based off client needs and demands. Report to client, internal staff, and management regarding health insurance issues. Reconciliation of inventory and special reports. Adhere to all relevant regulations related to our involvement with HIPAA and Data Privacy and Alltran and our client’s compliance programs. Answer questions regarding hospital billing policies and procedures according to client services.

Covance - (Sept 2016-Feb 2017)

Quality Specialist

Monitor and document agent call quality in support of the departmental goals for pharmaceutical companies according to HIPAA. Evaluate both verbal and written customer contracts for agents from companies providing medication for qualifying patients. Create the design of all quality monitoring formats and quality standards. Review calls and emails of Product Support Agents for accuracy. Document the call quality results and provide feedback and trend data to the Call Center Supervisors and Quality Manager as required.

NASA Langley Research Center -(May 2010-Dec 2016)

Quality Assurance/ ISO Lead Auditor (Sept 2012)

Certified Internal Auditor (April 2012)

Conduct process and document audits in compliance with ISO 9001 standards. Assist with audits in testing and calibration lab in compliance with ISO 17025. Prepare documents for audit and directorate review. Conduct time sheet, payroll and internal security audits in preparation for DCAA external audits. Gather data from management to develop procedures and work instructions according to standards to address departmental needs. Schedule audits. Produce Internal Audit Reports and findings. Complete corrective and preventive action reports along with root cause analysis. Attend meetings with clients, internal and external to proactively determine quality assurance needs. Complete quality control audits and reviews in Maximo. Review documents annually to ensure compliance.

QA Document Control (May 2010-Sept 2012)

Coordinate all activities for documents for supervisor and committee review. Edit and review all documents for final approval. Manage and prepare all documents; policies, procedures and work instructions for all departments. Prepare and maintain organizational charts and inventory list. Track and report all documents from creation until archival. Provide support and assistance with scheduling document updates. Train new employees on documents. Conduct time sheet and internal security audits. Generate reports for senior management. Manage electronic quality management system by maintaining files, spreadsheets and logs as needed.

City of Hampton-Department of Human Services- (Feb 07-May 2010)

Staff Support Tech II

Assist Performance and Support Team with all clerical and administrative duties, filing, monitoring, and assigning clients to Case Managers. Prepared and processed all purchase orders for TANF clients. Attend all Managers meetings and conferences, ensure classes and seminars have all necessary packages and supplies. Provided training as needed to clients for job preparation and resume writing.

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