Senior Analyst - Sevice Quality

PROFESSIONAL SUMMARY

EXPERIENCE

CORE QUALIFICATIONS

EDUCATION

ACCOMPLISHMENTS

SHYLAJA RAJENDRAN

#**/**, ***** *****, *********** main road, Porur, Chennai, India 600116 +91-950*******, adkjf9@r.postjobfree.com

Responsible Quality Analyst, passionate about delivering outstanding quality, Solution-minded expert, bringing 10+ years of experience with CPC qualification. 02/2016 to Current Senior Analyst - Service Quality Apexon Health formerly Technosoft Global Services Pvt Ltd Chennai, India Role :To audit all the coded records by Freshers and 30% random audit for the experienced coders

Mentored and lead team of operations, providing individual assessments and feedback on daily basis.

Acted as a central reference and information source, providing guidance and assistance to the entire team.

Shared daily, weekly and monthly quality reports to the operations team and helped them to improve the team quality.

03/2010 to 01/2016 Line Trainer

Serco Global Services Pvt Ltd formerly Intelenet Global Services Pvt Ltd Chennai, India

Role :To train students on the basics and fundamentals of medical coding

[Anatomy and Physiology, ICD, CPT].

Cross trained ICD-only coders on CPT and tested them on the trained parts and provided them career opportunities within the company. Audited the coded records and analyzed them before reaching clients. Certified Professional Coder

(CPC-Member ID-01216861)

ICD-9-CM and ICD-10-CM

CPT, MIPS and HCPCS

Potential Critical care charts

review

Worked with Epic charts, Encoder,

Onbase, IDX, Expert use of EMR,

Experience in Cerner, GoRev

MS Office-Excel/PowerPoint

/Outlook/Open office/Word

Type writing - 35-40 wpm

Read, write and speak English

and Tamil

2009 Bachelor of Pharmacy

The Tamil Nadu Dr.M.G.R Medical University Chennai Received "Performer of the year 2010-2011" award from Intelenet Global Services

"ISparkle" award for being Best performer, Jan to Sep 2011 from Intelenet Global Services

"Pulse annual awards", Class of 2011 Consistent Performer award from Intelenet Global Services

"Exceptional performer of the month-Sep 2012" from Intelenet Global Services

"The Pinnacle award" TES-2012 and "Excellence in quality award TES-2012" from Intelenet Global Services

"Star of the quarter" award 2018 and "Rising star award 2017" from Apexon health

Covid Heroes Award in August 2020 from Apexon Health

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