Front Desk Nurse

La Tania Hicks

*** **** ****** ***** *** Vegas Nevada 89030

725-***-**** adkfld@r.postjobfree.com

Summary

A multi-talented, results-oriented individual with over fifteen years of experience in customer service, which have allowed me to successfully hone my interpersonal and transferrable skills into any environment. I am seeking to find a position as a night audit in your hospitality organization. this will allow me to contribute and demonstrate years of experience, increase the value and well-being of others, by enhancing the quality experience that every guest or person deserves in a organization.

Experience

Lowes, Las Vegas NV. December 2020-Current

Cashier/Customer Service- Job description:

• Cashier providing excellent customer service.

• Assisting in purchase transactions, excepting multiple payment currency, credit cards.

• Process credit applications and merchandise returns. Golden Heart, Las Vegas NV. December 2020- Current Caregiver/Sitter – Job description:

• Sitting with patient overnight, working closely with the in-house nurse by monitoring, logging their activity.

• Assisting patient with their needs, making sure they are comfortable and sleeping peacefully, providing an accurate report to nurse when she/he calls.

Hoving Home, Pasadena, Ca 2019 - 2020

Team Member – Job descriptions:

• Front desk reception duties which include answering calls, taking messages, client intake, and data entry for donations.

• Assist with outreach events and community awareness.

• Maintain facilities chores including cleaning, gardening and donations.

• Promote services of to the community and solicit donations to ensure continued funding.

• Inform participants of assignments for the home, classes and designated daily functions. Garden of Eating Catering, Las Vegas, NV 2012 - 2019 Server – Job description:

• Cooperated and communicated dining or order details to catering personnel.

• Helped with food preparations, of all vegetables, deli meats, follow recipes specifications in a timely manner

• Inspect, maintain the cleanliness and sanitation of workstations and serving areas; ensure compliance of safe, sanitary food-handling practice in facilities/properties.

• Complied with all portion sizes, quality standards, catering rules, policies and procedures.

• Assisted with the cleaning, sanitation, dishwashing, bussing tables and organization of food serving areas. Independent Home Health Care Provider, Las Vegas, NV 2013 - 2018 Home Health Care Provider – Job description:

• Identified clients to care for and assistance.

• Assisted clients with personal hygiene (e.g., combing hair, shaving, caring for nails and brushing teeth).

• Prepared client meals as directed by dietary needs.

• Assisted clients with daily/weekly house cleaning.

• Helped with flexibility and mobility within client’s homes.

• Provided transportation for clients to and from doctor appointments, to pick-up prescriptions and groceries.

• Communicated with clients to improve relationships through friendly conversation and structured games. World Mark by Wyndham, Las Vegas, NV 2012 - 2017

Shuttle Driver – Job description

• Transported guests to appointments and events in a timely punctual manner.

• Observed all city, street and highway driving regulations and safety rules while transporting guests.

• Conducted daily Pre-Trip vehicle safety and maintenance inspections on shuttle.

• Received positive reviews and guest feedback on shuttle service in an effort to provide a positive experience. . Answer passengers’ questions in a polite and gentle manner.

• Assist elderly and disabled passengers getting in and out of the shuttle. Front Desk Agent – Job description

• Served visitors by greeting, welcoming, and directing them appropriately.

• Notified company personnel of visitor arrival.

• Ensured the front desk was neat, presentable and equipped with all the necessary supplies such as pens, forms, and paper, monitor and forward emails.

• Answered all client questions and incoming calls.

• Redirected phone calls to the appropriate department and took messages. Front Desk Night Audit/ Supervisor – Job description

• Handled office tasks, such as filing, setting up for meetings and reordered supplies.

• Provided real-time scheduling support by booking appointments and preventing conflicts.

• Screened phone calls and routed callers to the appropriate party.

• Used computers to generate reports, created presentations, and conduct research.

• Greet and assisted visitors maintain polite and professional communication via person/phone.

• Anticipated the needs of others in order to ensure their seamless and positive experience.

• Supervised front desk agents to ensure support and knowledge transfer, and scheduled employees.

• Book guest reservation and audit opening/closing reports daily preparing for shift change. All Valley Private Care, Las Vegas, NV 2016 - 2016 Care Giver – Job description:

• Assisted clients with personal hygiene (e.g., combing hair, shaving, caring for nails and brushing teeth).

• Prepared and assisted clients with cooking meals.

• Assisted clients with daily/weekly house cleaning.

• Helped with flexibility and mobility within client’s homes.

• Provided transportation for clients to and from doctor appointments, to pick-up prescriptions and groceries.

• Communicated with clients to improve relationships through friendly conversation and structured games. Skills & Education

• Data entry

• Cash handling

• Food handlers permit.

• Software skills include Microsoft Office, Excel, Raisers Edge, Light Speed and Focus Chaparral High School, Las Vegas, Nevada High School Diploma- 1979

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