Customer Representative clerk, Sales Consultant/Agent, Admin assistant

CURRICULUM VITAE OF

CANDICE VALENE BERGSTEDT

** ****** ******, **** ******, STELLENBOSCH, 7600

(Cell) 076-***-**** / (Home) 021-***-**** / (Work) 021-****-***

Email address: ***********@*****.***

INTRODUCTION

I believe that I can be a valuable asset to your company as my 15 years’ work experience has equipped me with the following competencies:

Realising the importance of staying up to date and also adhering to company’s policies and procedures

Living out the Company’s Values on a daily basis.

Understanding the importance of customer service, delivering and meeting customer expectations

Good Interpersonal Relations, computer literate, creative and innovative

Excellent planning and organising skills and the ability to work well and cope under high degrees of pressure

I have the ability to manage a number of tasks at the same time

I am a dedicated hard worker, honest, reliable and trustworthy

PERSONAL DATA

Surname : Bergstedt (Maiden name: Jacobs)

Name : Candice Valene

Date of Birth : 29 August 1983

Gender : Female

Ethnic Group : Coloured

Dependants : Two (18 & 10 years old)

Language abilities : Afrikaans – Read, Write and Speak: Good

English - Read, Write and Speak: Good

Health : Excellent

Criminal Offences : None

Driver’s License : Code EB

Computer Literate : Efficiency in Windows 8

Microsoft Office

Word

Excel

Internet

MS Outlook

Availability : 30 Days

Job Interests : Administrative related. Secretarial/receptionist & Clerical

EDUCATION

HIGH SCHOOL QUALIFICATION

School attended : Luckhoff Senior Secondary School - Stellenbosch

Standard Passed : Matric – 2001

Subjects : Afrikaans [HG]

English [HG]

Economics [SG}

Accounting [SG]

Mathematics [SG]

TERTIARY QUALIFICATION

Institution : Financial Planning Institute of Southern Africa

Course : First Level Regulatory Examination: Representatives (RE5)

Examination Date : 24 April 2015

Institution : Milpark Business School

Course : National Certificate Banking Services Advice –

NQF Level 5

Year Completed : December 2010

Institution : Stellenbosch Computer Academy

Course : Basic Computer Training

Year Completed : February 2003

Subjects : MS Windows 98, Ms Outlook,

MS PowerPoint, MS Access,

MS Word & MS Excel, Typing (35 words p/m)

EMPLOYMENT HISTORY

Name of Business : Telkom (Bellville)

Position Held : Call centre agent (Contract)

Duration : December 2002 – December 2003

Name of Business : Absa Bank Somerset-West, Paarl, Stellenbosch, Eikestad-mall

Position Held : Teller (Casual)

Duration : March 2004 – November 2005

Name of Business : Marais Muller Yekiso Attorneys Stellenbosch

Position Held : Receptionist (Permanent)

Duration : June – November 2005

Responsibilities:

Managing the whole reception area, petty cash, payments, banking, sorting of mail, filing, ordering of stationery and coffee and tea products – All general office related work. Seeing to walk-in and phone-in clients and responsible to make sure the cleaners of the cleaning company performed all there required cleaning duties and offices was cleaned probably.

Name of Business : Absa Bank Eikestad Mall

Position Held : Teller / Sales Receptionist (Permanent)

Duration : December 2005 – October 2007

Responsibilities:

Ensuring that I balance on a daily basis, ensure that client’s transactions were processed correctly. Assisting client’s in a quick and accurate way. Giving through daily leads, to buddy – with regards to Sales. Assisted to walk-in and phone-in clients. Managed Branch manager and Sales consultant diaries. Assisting Enquiries with the Maintenance doc packs. General support to brokers and the floor, with regards to their phone calls and appointments. First point of contact with regards to phone-in and walk-in clients. Staying control with regards to waiting room

Name of Business : Absa Bank Eikestad Mall

Position Held : Sales Support / Branch Administrator

Duration : October 2007 – March 2013

Responsibilities:

• Effective and timeous administration and operational support to the Branch and other channels and

personnel, especially Sales Consultants & Customer Service Clerks. Maintain a good Filing System

for the departments. Assist customers in the branch as and when required. Able to adhere to

operational and business assurance policies and procedures. Established and maintained an

effective communication channel and correspondence processes. Organize training sessions in the department, equipping staff with knowledge on Absa's product range, documentation requirements and services offered. Handle customer queries and complaints, and resolve timeously. Manage and Maintain the Departments central filing system. To deliver quality customer service to internal and external customers and colleagues. To track service standards and implement corrective actions when necessary. Completion of the daily and monthly reconciliation of office accounts (Debit & Credits). Authorise payments from the Office accounts, ensure staying within budget, also checking legitimate required documentation attached. Conduct Meetings within department and branch, to keep colleagues update on new procedures. Typing of minutes and reports and the distribution thereof. Excellent in administrative skills and good knowledge of FICA, CASA, BDP & E2E Systems. Actioning and maintaining of FICA and KAMLS Listings. Do problem solving and decision making within required mandate (Profile 1 Mandate). Excellent Organising Skills: Leader in the Corporate Social Involvement Group, arranging interventions wrt. Community events, arranging all functions happening in the branch. Assisting and relieving at Customer Services, Tellers, Sales Reception, Branch Administration and Sales Consultant department. Multi-skilled within retail branch level. Monitoring, ordering and issuing of stationery and ensure availability of stationery at all times. Ensure storeroom optimization and management of assets. Ensuring monthly reports are submitted timeously and Advise management on all non- compliances and areas of potential risk. Assist with meetings and Co-ordinate Workshop arrangements in order to comply with relevant compliant training within Absa

Name of Business : Absa Bank Somerset West

Position Held : Sales Consultant

Duration : April 2013 – 10 September 2014

Responsibilities:

•Ensuring that Sales targets are met. Phoning of buddy leads and Campaign leads

•Continuous and timeously feedback on leads. Continuous and timeously feedback to clients, regarding enquiries and queries. Assisting fellow colleagues within the Zone with Administrator/Support related enquiries & queries. In-branch training to the FFI Consultant and newly appointed Sales Consultants. Always going the extra mile for my clients and ensuring that they do understand the product, I’ve opened for them still performed admin duties: Profile Editor, Monthly cash counts on Tellers, Teller keys (open/close teller safes), relieve at reception /switchboard. Monthly debit card stock checking.

Name of Business : Old Mutual Technopark

Position Held : Financial Field Advisor

Duration : February 2015 – 30 June 2015

Responsibilities:

Ensuring that Sales targets are met, phoning leads and giving continuous and timeously feedback on leads. Continuous and timeously feedback to clients, regarding enquiries and queries, assisting and supporting colleagues with open new markets / areas for sales. In-branch training to newly appointed financial field advisors. Always going the extra mile for my clients and ensuring that they do understand the product, I’ve opened for them.

CURRENT OCCUPATION

Current Occupation : Customer Representative Clerk

Institution : Doves Funeral Services (Stellenbosch)

Duration : 8 September 2015 – Current

Responsibilities:

Managing the whole reception area, Petty cash, paying of policy, banking, sorting of mail, filing – All general office related work. Selling of Doves policies and discussing the different policy types with clients, that suites their needs. Assisting families with the arranging of the funeral for their loved one

Seeing to walk-in and phone-in clients and Head office queries and enquiries. Uploading and tracking of cash claims. I also have no problem in managing the branch on my own, as I have done it since my first week I started. Ordering of stationery, cleaning of office and stand-in to Senior Funeral Arranging officer/branch manager and I also assist at Somerset-west branch when required, as receptionist or funeral arranging officer.

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CONTACTABLE REFERENCES

1) Mr Roger Roman 3) Rodwell Williams

Branch manager Old Mutual Techno Park

Doves Somerset West (Sales supervisor)

Tel: 021-***-**** Cell: 082-***-****

Cell: 081-***-**** Tel: 021-***-****

2) Mrs Esther Jardine

Absa Somerset West

Sales Department

Tel: 021-***-****

Contact this candidate