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~ 10/2017 - 06/2018 +
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~ 10/2015 - 01/2016 +
PHILLIP WOOLLEY
720-***-**** adkett@r.postjobfree.com www.linkedin.com/in/phillip-woolley Lakewood, CO
SUMMARY
My background, while extensive isn't very traditional. With more than 10 years of overseas and U.S. work experience, I operate with a high level of intercultural aptitude in everything I do. I am dedicated to my team’s success, and involvement to achieve great goals. In other words, no matter the job, I create an advantage for my team, and the community by crafting and implementing beneficial strategies for key stakeholders to build lasting relationships.
Listening is a learned skill that should never be over estimated, I am able to achieve good strategies by listening and analyzing, recommending, implementing and monitoring, to obtain the end goal for the my team.
EXPERIENCE
Food Service Director
Aramark
Lonetree, CO
Global Food and Beverage Provider
Leadership: Leveraged coaching models to recognize and reward individual achievements, and ensure team performance met objectives and client expectations.
Customer Service Leadership: Built strong client and customer rapport for mutually beneficial business relationships. Financial Performance: Ensure the completion and maintenance of P&L statements. Analyze and deliver client and company financial targets. and understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. Productivity: Created value through efficient operations, appropriate cost controls, and profit management.
General Manager
Krispy Kreme
Lone Tree, CO
Retail doughnut and wholesale provider
Successfully maintained day to day operations at the Lone Tree retail location in the Denver Metro Area.
Logistical Management: Supported and directed wholesale operations from Denver to Colorado Springs.
MOST PROUD OF
Getting the job done
I don't know everything, but I know the right
people to get things done and get it done right.
Public speaking ability
As a shy kid, one day I decided to break out and
do karaoke in front of hundreds of college
freshmen, from that day on, I've never hesitated
to get up in front of people and speak with truth, or sing "Sweet Caroline".
Relationship Building
Whether it's with new customers, thinkers, or
colleagues, I strive to always build lasting
business relationships.
PROJECTS
Brand Building
Phnom Penh
Provided oversight to retail location openings
Successfully managed the openings of four
new retail locations from initiation through
implementation, for Aramark, Joma Bakery
Cafe and Sweet Frog Premium Frozen Yogurt
CORE COMPETENCIES
Leadership
Client Relations
Productivity
Customer Service Excellence
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~ 08/2015 - 07/2017 +
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~ 01/2015 - 08/2015 +
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~ 01/2012 - 01/2015 +
~ 01/2009 - 05/2011 +
~ 08/1995 - 04/1999 +
~ 12/2012 - 12/2013
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EXPERIENCE
Country Manager
Joma Bakery Café
Phnom Penh, Cambodia
A little slice of American Cafe culture in South East Asia Vision:, Maintained the mission and values of the Joma by defining organization’s strategy, finance structure and long-term planning for the Cambodian retail division.
Development: Managed all customer service efficiencies and connected business opportunities with community needs and importing of beans and other good throughout South East Asia and Europe.
Directed all HR, finance, and operations decisions country wide. Made new partnerships with community organizations to enhance community involvement by building family culture of giving back within the organization.
Revised budget, controlled P&L, and successfully decreased retail operations costs by 3% to the overall $900K annual budget in two years.
Operations Manager/Site Development
SweetFrog Premium Frozen Yogurt
Los Angeles, California
Premium Self Serve Frozen Yogurt
Developed and managed the site opening of three locations in the southern California region.
Controlled P&L reporting to Franchise Owner
Project Director/Business Development
Thai Thai Holdings, LLC.
Denver, CO
Thai restaurant enterprise
Directed the launch of a high-quality Thai restaurant in the Denver metro area through the development of community business relations and vendor relations and commercial expansion.
EDUCATION
Master of Public Administration (MPA)
University of Colorado, Denver
Denver, Colorado
B.A., History/Political Science
Oklahoma Christian University
Oklahoma City, Oklahoma
WORDS I LIVE BY
Leadership is influence
John C. Maxwell
To learn something but not to do is
really not to learn. To know
something but not to do is really not
to know.
Steven R. Covey
COMMUNITY
RELATIONS
Fundraising Campaign Director
Warren Village
Developed and directed a fundraising campaign
for a local non-profit organization that aids and
provides housing for homeless families in the
Denver metro area.
MY TYPICAL DAY
Built client relations by providing great
customer service
Team buiding
Developing relationships
Listening to my team and finding
solutions to daily issues.
Coffee/Networking with like minded
individuals and stakeholders
Spending time with my wonderful family