Sales Customer

L A V A N C E

D O T S O N

H I G H L Y E X P E R I E N C E D

S A L E S & C U S T O M E R

S U C C E S S M A N A G E R

* * * - * * 3 - 8 5 2 7

L A V adkemg@r.postjobfree.com

C O N T A C T

E X P E R I E N C E

I am a passionate and creative sales and customer experience person who takes pride in adding unexpected value to clients, colleagues and stakeholders. I have vast experience working with c-level, executives and key decision makers. Offering strong sales and customer experience acumen and leadership skills.

Your Customer Success Role is an ideal fit for me because of my experience and ability to retain high value clients. I listen well and have a high EQ. I thrive in consultative environments as well as helping customers leverage our relationship to meet or exceed their business objectives.

P R O F I L E

ACCOUNT EXECUTIVE

POINTCLICKCARE NOV 2015 - PRESENT

Top sales person in the company hitting quota yearly in deep south of the United States - 70% closing ratio.

Collaborated very well with internal stakeholders to ensure the success of our client base

Built long-term relationships with captive client based Engaged with C-Level and decision makers to understand priorities, outcomes, and business objectives to sale solutions that aligned desired outcomes Conducted deep discovery to up-sell more products and demo's to educate customers on solutions aligned to their business outcomes Supported outside sales reps through a pod structure to generate more outbound sales for the territory.

Generated opportunities through trade shows, events, and in person meetings. Leveraged external partners to build deeper relationship with mutual customers to drive further customer engagement and combo sales in the organization BUSINESS DEVELOPMENT MANAGER

INTUIT CANADA JAN 2012 - JAN 2015

Generated new business both in face to face meetings and Led and spoke at several events with several hundred clients present, regarding Intuit software

Expanded Intuit's foot print by up selling new and existing customer base. Responsible for cold calling, prospecting and building my Created professionally shot instructional videos demonstrating our products. Handled inquires and created solutions for clients using our range of software. Lead the team from the front with highest Net Promoter – 80% average of Customer Satisfaction.

Responsible for interviewing and hiring staff using the S.T.A.R Method over the phone.

own pipeline.

C O M M U N I T Y S E R V I C E

Lead a group of 6 - 8 men to improve the quality of their lives both personally and professionally through specialized content Responsible for driving team hit key results for themselves and the organization

Liaison between senior leadership and team to communicate vision and execute vision of leadership with team. 450 Private Men & Women Organization in Toronto & Ottawa UNIVERSITY OF CENTRAL MISSOURI 2005 - 2009

GPA: 3.6

S K I L L S

E D U C A T I O N

BACHELOR OF SCIENCE BUSINESS ADMINISTRATION

L A V A N C E

D O T S O N

H I G H L Y E X P E R I E N C E D

S A L E S & C U S T O M E R

S U C C E S S M A N A G E R

6 4 7 - 7 7 3 - 8 5 2 7

L A V adkemg@r.postjobfree.com

C O N T A C T

E X P E R I E N C E

FINANCIAL PLANNER - PART TIME

WORLD FINANCIAL GROUP JAN 2011 - JULY 2018

Developed comprehensive financial plans for clients Responsible for recruiting, training, developing and mentoring new hires Create training videos for agents education and development Responsible for cold calling, prospecting and building my own pipeline Work closely with senior leadership to forecast and execute business goals Leadership

Public Speaking

Sales

Customer Experience

Financial Planning

Dean's List Recipient

MIAA Conference Academic Honour Roll

Fellowship of Christian Athletes - President

Student Advisory Counsel - Vice President

STERLING WOMEN & MEN ORGANIZATION

TEAM CAPTAIN MAY 2015 - PRESENT

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