Customer Service Sales
Resume:
Laura M. Invernale
Old Bridge, NJ 08857
SUMMARY OF QUALIFICATIONS
My background encompasses over thirty years of business experience in the areas of customer service, quality control, distribution, sales and marketing, order control and management. A highly motivated, enthusiastic professional with strong interpersonal, organizational, communication skills who is dedicated, conscientious and goal oriented.
WORK EXPERIENCE
Appliance Dealers Cooperative 05/2007 – 04/2020
Facilitator
Instruct new members on policies, procedures and contact information to research and solve issues
Work with Warehouse, Purchasing, Computer and Credit departments to facilitate dealer needs
Communicate promotional programs in a timely manner to approximately 200 independent appliance
dealers
Assist dealers in communicating with manufactures to resolve issues
Take inbound calls and make outbound calls
Vantage Apparel 02/2006 –05/2007
Account Service Coordinator
Worked directly with Sales, Art, Credit, Production and Shipping departments in processing of requests
for detailed as well as undecorated garments ordered by Promotional Products Accounts
As needed, substituted for territory coordinators to ensure continuous customer service to clients
Communicated via email and telephone all policies and procedures of the company to the clients
Lajobi Industries 12/2004–01/2006
Customer Service
Worked directly with the public to effectively determine solutions to all warranty and service issues
Assisted consumers with assembly of baby cribs, replacing any missing or damaged parts and hardware
Worked in a Warehouse, Logistics, Purchasing, Computer and Credit departments to quickly resolve
Issues
Education- Georgian Court College- Bachelors of Business Administration
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