Manager Office

LISA HOUSTON

Nashville, TN *****

Mobile: 858-***-**** adjwsi@r.postjobfree.com

OBJECTIVE

Seeking an opportunity within an organization where proven leadership, integrity, innovation, and decision making, will result in improved team results, operations efficiency, growth, and financial performance. The ability to manage multiple project and react quickly to changing priorities. PROFESSIONAL ACCOMPLISHMENTS

Goal oriented with 20+ years’ experience in increasingly demanding leadership and tactical positions. Advanced to Facilities Manager based on thorough and consistent record of success, ability to lead and manage complex change, team player, flexible, hands-on leader. Demonstrated the ability to exceed expectations and goals with a focus on the bottom line. FACILITIES/OPERATIONS MANAGEMENT

Oversight of facility operations including auxiliary assets to insure compliance, and performance across multiple sites. Liason with multiple property managements. Manage communication and partnership with external vendors, and oversight of records, files, state and federal regulations, OSHA and required HR postings.

Responsible for planning, construction, buildouts and relocation of over 1500 employees to new offices. Major stockholder in rebuild of a 100K sf office and call center.

Oversight of contracts for all third party vendors including construction project in liaison with legal department.

Run the PM of all trades - HVAC, plumbing, electrical, UPS, generator, janitorial, and security

Managed decommissioning of large office buildings at end of lease.

Directed administrative/facilities teams over 3 sights

Responsible for continued upgrades to offices to include staff expansion, technology improvements to conference rooms, and security upgrades

Managed hiring, training, and supervision of support staff while overseeing all corporate administrative requirements and IT needs.

Creation and implementation of all safety documents, building emergency response training, and OSHA required training of facility staff and departments requiring safety training.

Essential daily communication with leadership and staff across all departments. Collaborate with Senior Executives to support daily operations.

ACCOUNT MANAGER/BUSINESS DEVELOPMENT

Developed and increased sales in Pharmacy and Managed Care segments of Diabetic Supplies Pharmacy.

Provided hands-on leadership; assisting and leading team of sales support staff to streamline operations resulting in meeting company sales objectives.

Cultivated professional, solid relationships with retail pharmacy directors, agents, and direct customers through referral sources.

Collaborated with management on ways to streamline and improve internal operations.

Strong team player with entire department to keep motivated and meet management expectations.

ADMINISTRATIVE MANAGEMENT

Revised and standardized administrative procedures allowing for staff/overhead reduction to meet financial goals while exceeding customer satisfaction.

Scheduling of all building activities including meeting rooms, company functions, and communications.

Oversight as well as creation of all marketing materials, membership newsletters, to improve membership and company profile.

Strong ability to effectively multi-task and streamline administrative procedures resulting in improved operations and efficiency.

BUDGET/FINANCIAL MANAGEMENT

Developed and oversaw $2+ million budget with contract and vendor decision making.

Improved gross margin over 20% for three consecutive years while delivering services that exceeded expectations.

Managed daily bookkeeping, including AP, AR, payroll, and bank reconciliations. EMPLOYMENT HISTORY

Facility Manager, Postmates Nashville 2019 - Present Facilities & Administrative Manager, GreatCall 2015 - 2019 Facilities & Administrative Supervisor, GreatCall 2013-2015 Account Executive/Business Development, North Coast Med Supply 2012 - 2013 Senior Executive Administrator, Biotix Holdings, San Diego 2011- 2012 Executive Director, Del Mar Carmel Valley Sharks Soccer, San Diego, CA 2003 – 2011 Office Manager/Project Coordinator, The RMCI Group, Solana Beach, CA 1998 – 2003 EDUCATION, TRAINING & AWARDS

B.A., Journalism/Public Relations, San Diego State University

30 Hour Osha Training

Master In – Professional Soft Skills

CEAS 1 & Advanced Office Ergonomic Assessment Certification

Multiple Leadership Training Certificates within GreatCall & Postmates

Received GreatCall Genius Award in 2016

COMPUTER PROFICIENCY

Windows 10 Professional

Google Suite

Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Publisher, Visio

Jira, FreshService, ADP

Intuit QuickBooks

Netsuite

Adobe Professional

Constant Contacts

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