Store Manager Sales

Diane M. Pettengill

952-***-**** Littleton, CO 80123 adjwo9@r.postjobfree.com

PROFESSIONAL PROFILE

Retail Manager – Self-motivated and results oriented; committed to professionalism; reputation for achieving and exceeding goals; strong leadership ability; sound management principles; coupled with an upbeat personality creates a positive and fun atmosphere for employees and customers. Highly organized, task-oriented with attention to details. Excellent written and verbal communication skills with the ability to communicate with a diverse mixture of people

PROFESSIONAL BACKGROUND

Pier 1 Imports – Littleton, CO (transferred from Mount Pleasant, SC (2020)) 2018 – 2020 ( Closed)

Assistant Manager

Duties included training staff; product knowledge; registers; understanding of Key Performance Indicators (KPI’s); and inventory control. In addition, responsible for setting of all floor sets; sales promotions; and assisting customers with purchases and orders to deliver world class customer service.

Touching Hearts Company – Littleton, CO (previously Charleston, SC) 2016 – Present

Owner/Operator – Custom Fabric Solutions

Products include custom home décor creations – custom window treatments, slipcovers and pillows and keepsake memory creations – whimsical message dolls, teddy bears, tooth fairy pillows, tee-shirt quilts, hands-free travel pillow covers, and travel totes.

Hancock’s Fabrics, Charleston, SC 2015 – 2016 ( Closed)

Store Manager – Apparel Fabrics and Home Décor

Store Manager responsible for Daily Operation for retail store ($1M in sales) specialized in Apparel Fabrics and Home Décor.

Provided hands on training to assure and accommodate customers with detailed information on product.

Drove sales per transaction through consistent customer service, Increased sales volume at take over from $500 thousand to a million plus store. Reduced a 8% shrink at take over to 2% shrink.

Implemented Visual Management Board and Daily Standup Meetings to address tasks assignments; floor moves; corporate directives; ad sets, store goals and expectations. Organized stockroom and shipping receiving to address high volume deliveries.

Fredrick’s of Hollywood, Mall of America, Bloomington MN 2009 – 2015 ( Closed)

Store Manager – Women’s Intimate and Fashion Apparel

Responsible for daily operation of retail store ($1M+ in sales) specialized in women’s intimate and fashion apparel.

Exceeded Company Sales Goals, increased from 12% to 24%. Consistently in the top 10 of 130 Stores. Reduced a double-digit shrink at take over to single digit to meet company goals.

Drove daily business sales through strong emphasis on leadership by example, coaching, product knowledge, features and benefits, customer engagement and team involvement, which increased the company’s bottom dollar and reduced loss.

Established and retained strong self-sufficient, well-rounded management and sales staff with emphasis on assuming ownership and promoting within.

Erwin Pearl Incorporated, MSP International Airport, St. Paul MN 2000 to 2008

Store Manager – High Fashion Jewelry

Responsible for daily operation for retail store, based out of New York, specialized in high fashion jewelry.

Exceeded company sales goals, first full year 24%, consistently increased each year and Retained tenured staff through positive atmosphere and on-going sales skills training and product training. Staff received multiple annual achievement awards in recognition for excellence in customer service and sales.

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