Manager Life Insurance

Pretty Ngwenya

Office Manager

Proactive professional with 6+ experience and a proven knowledge of excellent customer communications, conflict resolution and relationship management. Very confident, focused, dependable, and have the ability to motivate. I have a positive attitude towards life and always eager for new challenges and to learn.

adjwmn@r.postjobfree.com 074******* Johannesburg, South Africa 16 January, 1991 WORK EXPERIENCE

Office Manager

Kgolema Financial Consultants

02/2020 - Present, Sandton, South Africa

Supporting company operations by maintaining office

systems & supervising staff

Managing office finances and handling HR functions

Organizing meetings & managing database

Maintaining office staff job results by coaching, counseling and discipling employees; and planning, monitoring and appraising job results

Developing effective communication platforms for clients & staff

Dealing with correspondent, complaints & queries

Contact: Kgomotso Masongo - Director - 071******* / 010******* Client Services Manager

U Covered Insurance Solutions

08/2016 - 01/2020, Auckland Park, South Africa

Maintain Business relationship with existing clients and bring new clients on board

Develop strategies for improving customer services & training client services staff

Handle & resolve client queries & complaints

Ensure client satisfaction

Offer advice to clients on services & products

Contact: Lebogang Mashiane - Manager - 071******* / 010******* Sales Consultant

Blue Mercury Financial Services

07/2015 - 07/2016, Rosebank, South Africa

Selling Discover Life Insurance

Contact: Bongani Mpungose - Team Leader - 011******* Service Consultant

Capitec Bank

09/2014 - 03/2015, Secunda, South Africa

Prepare & maintain records for sales leads & progress status of accounts

Sell specialized products & services to customers

Build relationships & identify the prospect's need for products or services

Contact: Celia Moloto - Manager - 071*******

SKILLS

Interpersonal skills Computer literate Cold calling Leadership Problem-solving

Reliability & discretion Strong Communication skills Initiative Attention to detail Client service

EDUCATION

Internal Auditing

Vaal University of Technology

01/2009, Vanderbijlpark, South Africa

Not completed

Matric

Hoerskool Vaalpark High

01/2006 - 12/2008, Vaalpark, South Africa

INTERESTS

Reading Cooking or baking Gaming Traveling

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