Data Analyst Customer

CURRICULUM VITAE

PERSONAL ATTRIBUTES

Good communicator, team player, punctual and can work under minimal supervision

Belief that, everyone has a mandate to be treated equally irrespective of tribe, race and personalities.

SKILLS

Designing questionnaires

Data collection

Data analysis using various statistical software

Monitoring and evaluation

Performance contracting

Compiling reports

Offering trainings

Debt collection

EDUCATION BACKGROUND

2016-2019 : Kiriri Women’s University of Science and Technology

Bachelor’s Degree in Mathematics (STATISTICS)

2012-2015 : St Teresa’s Girls Secondary School

Kenya Certificate of Secondary Education

Mean Grade B-

2001-2011 : Kianguenyi Primary School

Kenya Certificate of Primary Education

Marks 317

CAREER OBJECTIVES

-Seeking a position in an institution that offers a challenging working environment with an opportunity for career advancement.

-To be an outstanding asset to any organization towards realizing its mission, vision and goals besides meeting my objectives.

WORK EXPERIENCE

Jan 2019 – April 2019: Kenyatta National Hospital

DUTIES

Designing questionnaires

Data collection

Use of EPI DATA, EPI INFO, SPSS, STATA and MS EXCEL

Monitoring and evaluation

Performance contracting

Report writing

May 2019 To Sept 2019: InfoTrack Research and Consulting

DUTIES

Data collection

Call center

Data cleaning

Data analysis

Preparing excel scripts and using excel ad on s

Preparing power point presentations

Use of ODK, Survey to Go, SPSS, R and STATA software.

Sept 2019 to Dec 2020: Digital Divide Data

Duties

Data collection using ODK and Survey to Go

Data entry using epidata

Data cleaning using STATA

Training fellow employees on the use of SPSS in data analysis

Supervising data entry and analysis which included attending seminars and trainings on data analysis at the KENYA SCHOOL OF MONITERY STUDIES.

January 2021 to date: Gain ventures limited

Duties

Discussing payment options with customers to prompt payment of their loans

Input customer call response and feedback to company’s system

Customer engagements and education

Gather and collect customer’s feedback and complaints

Cross and upselling company products and services

Give or try to solve customer complaints

Any other duties assigned

HOBBIES

Playing volley ball

Making new friends

Exploring new ideas

Listening to music

REFEREES

1.Catherine Wairimu

Research coordinator

Digital Divide Data

Tel: 070*******

2.Dennis Kipchirchir

Data analyst

Infotrak research and consulting

Tel: 070*******

3.Vincent Chagara

Senior Statistician

Kenyatta National Hospital

Tel: +254-***-******

Contact this candidate