Manager Life Insurance

Vivienne Elliott, PHR, SHRM-CP

**** ********* ***** • San Pedro, CA 90732 • 626-***-**** • adjnru@r.postjobfree.com

www.linkedin.com/in/vivienne-elliott

SUMMARY

Senior change management professional with over 20 years of experience in human resource training, leadership development, issue resolution, long-term planning and guiding significant change. Extensive familiarity with Enterprise Resource Planning (ERP) systems, and with structuring education and inclusive training roadmaps from one-on-one, to train the trainer, to all-hands townhall style presentations. Trusted counselor who works collaboratively to assess current situations and develop new roles, procedures, expectations and incentives to encourage adoption. Proven ability to craft organizational development plans with internal partners and human resource consultants. Insightful communicator who understands the silos of highly matrixed corporations and who can distill complex change objectives into easy-to-understand and engaging materials for each stakeholder and divisional team. Holistic human resource professional who exercises a data-based, analytical approach to compassionate employee mentoring and development. Highly successful in rescuing stalled projects by simplifying implementation steps and re-aligning objectives. Passionate about enabling and delivering effective, sustainable change management solutions.

SKILLS

Change Methodologies

Performance Metrics

Learning and Development

Facilitation

Materials Development

Corporate Change Initiatives

Process Redesign, RtPM

Human Resource Operations

ERP and LMS Systems

Learning Curriculums

Data Collection, Needs Analysis

EXPERIENCE

Speedo NA/Pentland Brands, Los Angeles, CA Oct 2020 – present

Change Manager

Lead change management for global organizational transformation as a result of acquisition.

Volunteers of America Los Angeles, Los Angeles, CA February 2020 – Oct. 2020

Learning and Development, Change Management

Conduct training needs assessments and facilitate leadership curriculum across organization.

Manage change initiatives and support senior leaders through rapidly evolving Covid -19 planning for employees serving vulnerable populations. Introduce new collaboration tools, communications and take training and coaching online during unprecedented shifts.

Pacific Life Insurance Co. Newport Beach, CA November 2019 – Feb. 2020

Change Management Consultant

Assess, develop, and deliver change, communications, stakeholder engagement and training strategy and deliverables for new risk platform and targeted operating model impacting approximately 3,500 end users.

Infiniti Consulting Folsom, CA April 2019 – August 2019

Change Management Consultant

Develop and deliver change communications, stakeholder engagement, surveys, metrics, research and change tools for public sector Finance and HCM implementation for the Los Angeles County of Education, the second largest school district in the United States.

Abreon, Inc. Pittsburgh, PA Sept. 2018 – Feb. 2019

Senior Change Management Consultant

Assess, build and deliver approach at E&J Gallo for RtPM for 7,500 end users for agile SAP S/4 implementation.

Managed security roles and lead work streams through mapping process to Global Business Process Owner approval, UAT and Day in the Life. Instructed and coached OCM workstream on use of jTask® tool for role mapping and training curriculum mapping. Project roll-off February 2019.

Avanade, Seattle, WA June 2018 – Sept. 2018

Senior Consultant, Change Enablement

Assess, develop and deliver change solutions for global professional services company focused on Microsoft platform using Agile Methodology.

Broadgreen Solutions, Inc. (Certified B Corporation), Atlanta, GA December 2017 - April 2018

Change Management Consultant, Oracle

Identified and evaluated processes impacting 1,400 end users in two Assurant Solutions Insurance locations.

Interviewed stakeholders, consulted with senior management and clarified goals.

Restructured teams and meeting formats to deliver better agreements and outcomes.

Educated stakeholders through townhall and all hands meetings, with branded collateral materials including videos and a SharePoint site, and by training and deploying 20 change champions.

Presented milestones and periodic updates to the executive steering committee and personally coached the junior project manager.

M.E. Weaver & Associates, Newport Beach, CA November 2015 - May 2017

Senior Change Management and Communications Consultant, SAP

Rescued a lapsed project at Isuzu North America by creating a defined roadmap that included the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) model and a new senior project manager.

Initiated a portfolio of change with elements such as a Center of Excellence (COE) at the Scranton location, the build out of a communications platform and the update of the project’s SharePoint site.

Motivated and educated stakeholders with monthly all hands meetings, lunch and learn presentations, and a revitalized Change Champions program.

Improved accountability by bringing Human Resources into the SAP implementation, by conducting pre-, post-, 30-, 60- and 90-day surveys to highlight successes and identify areas of opportunity and by granting rewards and recognition.

The Mosaic Company, Renton, WA August 2014 - August 2015

Change Management Consultant, SAP Success Factors

Delivered expertise for Chesapeake Energy, Inc. such as defining change impacts, building roadmaps with clear targets and recommending action plans for specific objectives such as recruitment.

Led development of change impacts to achieve full lifecycle Success Factors implementation.

Collaborated with human resources, allied service vendors and the executive sponsors to ensure success.

Unified Grocers, Commerce, CA February 2014 - June 2014

Manager, Training and Organizational Change

Gathered data and analyzed needs to assess 90-year old business practices and define goals.

Aligned employee competencies and company core values with enterprise resource plan.

Initiated Train the Trainer certification for 12 participants, a college internship program with three pilot participants, and educational strategies such as web-based learning modules.

Presented new concepts, project roadmaps, and success milestones in groups with 24 to 100 attendees.

Built cost effective communications that utilized videos, gaming, townhalls and road shows.

Toms Shoes, Inc., Los Angeles, CA May 2011 - August 2013

Director, Learning and Development, Human Resources

Designed and implemented a three-year strategic plan for learning and development at a seven-year-old organization that was experiencing 800% growth and a tripling of the workforce.

Grew direct reports from one to four to manage areas such as internal communications (intranet portal page, newsletters, weekly updates) and a relaunched internship program that welcomed 12 to the first group.

Developed and piloted innovations such as a six-month interpersonal skills training (16 participants) and an experiential onboarding and orientation program.

Advisor on SAP SCM implementation

Mentored the talent development and training manager as well as training coordinator.

Innovated comprehensive, best-in-class on-boarding program for new hires.

Antelope Valley Hospital, Lancaster, CA August 2010 - March 2011

Training & Organizational Development Consultant, Human Resources

Created and implemented a 12-month strategic plan for training 900+ nurses on interpersonal skills.

Collaborated with Risk Management to develop and implement best practices on employee risk training.

Led a three-member team who trained hiring managers on industry standard interviewing skills.

Analyzed and reduced new hire orientation from five days to one day.

The Walt Disney Companies, Disney-ABC Television Group, Burbank, CA April 2003 - August 2010

Manager, Training and Development

Supported business partners and clients across the Disney-ABC Television Group and Owned and Operated TV stations.

Coached employees on performance issues, trained groups, performed one-on-one mentoring for managers.

Led the media networks’ communication strategy for implementing the 2003 SAP conversion.

Executed Train the Trainer programs, DDI certification training, and implemented the Plateau Learning Management System.

Additional Employment History Available Upon Request

EDUCATION AND CERTIFICATIONS

University of Oklahoma, Norman, OK, Undergraduate Coursework

HR Certification Institute: Professional in Human Resources (PHR) Certification

SHRM: Certified Professional

PROSCI: Certified Change Management Professional

The MBTI Company: MBTI I & II, Certified Practitioner

Development Dimensions International (DDI): Master Facilitator Certification

Franklin-Covey: Certified Facilitator

Professional Affiliations:

Society for Human Resource Managers (SHRM)

Association of Change Management Professionals (ACMP)

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