Front Office Desk

YVONNE WARUGURU MUTHONI

P.O.BOX 589**-*****; CELL: 071*******;

EMAIL: adjl4m@r.postjobfree.com

Front Desk Agent.

CAREER OBJECTIVE

A highly talented individual with impressive qualifications in Front Office seeking to join your Organization as a receptionist.

PROFESSIONAL PROFILE

● Outgoing personality with strong analytical, customer service, and problem-solving skills.

● Exceptional ability to listen to and understand information and ideas presented when guests are speaking

● Ability to identify and meet guests needs and expectations.

● A problem solver

● Strong interpersonal written and oral communication skills. CORE COMPETENCIES

● An in-depth experience in Customer Care.

● Excellent Communication and written skills.

● Exceptional knowledge of Opera System.

● Good multitasking skills.

● Excellent Computer Skills

HOSPITALITY EXPERIENCE

UTALII HOTEL March 2017 - December 2017

Front Desk Trainee

Areas of training

● Front office cashiering

● Reservations duties

● Receptionist duties

● Switchboard operations

● Guest relation Services

JACARANDA HOTEL NAIROBI

January 2018 - July 2018 Front Desk Trainee

Areas of training

● Front office cashiering

● Reservations duties

● Receptionist duties

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● Switchboard operations

● Guest relations officer.

● Night Audit Duties

JACARANDA HOTEL GYM/SPA

Worked as a Gym/Spa receptionist

31st July 2018 - 22nd December 2019

● Provided Exceptional customer service to all visitors and clients.

● Distributed brochures and flyers to visitors.

● Handled all phone calls with a pleasant and professional telephone voice.

● Ensured the front desk was well attended at all times.

● Promoted new classes and additional service offered at the hotel to clients.

●Processed payments made by the members, providing them with up to date receipts.

●Maintained a record of all guests and members coming to the gym.

● Resolves all customer complaints.

JACARANDA HOTEL MAIN RECEPTION

23rd December 2019 - 23rd December 2020

● Facilitate check in and check out procedures to all guests.

● Answer phones to take reservations and respond to their service requests.

● Ensure the front desk is well organized and maintained.

● Respond to complaints and situations that require immediate attention.

● Ensure all wake up calls are handled promptly and properly.

● Ensure transportation of guests to and from the hotel and manage their luggage.

● Perform tasks using microsoft Word, excel and powerpoint.

● Prepare proper billing procedures daily and ensure the billing instructions are followed.

● Perform checks and balance on cash drop and journal at beginning and end of each shift.

EDUCATION

KENYA UTALII COLLEGE

September 2016-May 2018

Certificate in Front Office Operations( Credit)

Units covered

● Front Office Procedures

● Front office supervision.

● Manual accounting 1 and 2

● Business communication.

● Hotel information system. Opera system.

WAMAGANA GIRLS HIGH SCHOOL 2012 - 2015 Kenya Certificate of Secondary Education INTERESTS AND ACTIVITIES

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● Reading motivational books

● Travelling.

● Volunteering in charity work.

LANGUAGES SPOKEN WRITTEN

REFEREES

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English Excellent Excellent

Kiswahili Excellent Excellent

Italian Fair Fair

Mr. Eric Karani

Chief Executive Officer

Jacaranda Hotel Nairobi

Woodvale Close, Westlands

Cell Phone: 072*******

Email Address:

eric.karani@jacarandahotel

s.com

Ms. Nancy Maina

Front Office Manager

Jacaranda Hotel Nairobi

Woodvale Close, Westlands

Cell Phone: 071*******

Email Address:

nancy.maina@jacarandahotels.

com

Mr. James Kamau

Senior Lecturer

Kenya Utalii College

P.O BOX 310**-*****

Cell Phone: 072*******

Email Address:

adjl4m@r.postjobfree.com

Contact this candidate