Customer Care Front Office

CURRICULUM VITAE

PERSONAL INFORMATION

NAME: Mercy Wanjiku Mwai

DATE OF BIRTH: 11th April 1993

NATIONALITY: Kenyan

CELL PHONE: 070*******

ADDRESS: P O Box 476 Kerugoya

GENDER: Female

MARITAL STATUS: Single

EMAIL ADDRESS: adjj4g@r.postjobfree.com

LANGUAGES: Fluent in; English, Kiswahili (written and spoken)

EDUCATION BACKGROUNG

2015-2017 KENYA COAST NATIONAL POLYTECHNIC

Certificate in Secretarial Studies.

April-September 2015 TEBOTECH TRAINING INSTITUTE

Certificate in computer operations and maintenance.

April-July 2014 HOSSANAH INSTITUTE OF PROFESSIONAL STUDIES

Certificate in Computer Studies.

2010-2013 ST JOHN THAITA SECONDARY SCHOOL

Kenya Certificate of Secondary Education.

2000-2009 THAITA PRIMARY SCHOOL

Kenya Certificate of Primary Education.

WORK EXPERIENCE

2020 June to date

OSTA TECH LTD.

Position: Front office

Duties

Greet clients and set a positive office atmosphere.

Taking messages to appropriate officers.

Maintain files and update records when necessary

Distributing incoming mails.

Operate office equipment such as; printer and photocopier.

1st August 2018 – 28th February2019 (Contract) Kenya Bureau of Standards

Office assistance

Main duties performed

Reserve conference room and equipment for customers’ visits and meetings and managing refreshments, tea and snacks for meetings.

Arranging the director’s snacks and tea in time.

Maintain office equipment and helped in organizing and maintain office common areas.

Keeping the office tidy.

11th September2017 - 20th December2017 Kenya Bureau of Standards

Industrial Attachment.

Customer care service, secretarial, Switchboard and receptionist

Main duties performed

Welcoming and greeting customers.

Relay important information.

Assisting clients with finding suitable services and dealing with customer concern and complaints.

I was also able to learn how to answer and direct telephone calls in a polite and informative manner.

Maintaining files and updating records.

Receiving, Recording and distributing incoming Mails and parcels.

Handle out going, interoffice or incoming calls and forward messages to appropriate staff.

Introduced to a quality management system based on ISO 9001:2008 and ISO/IEC 17025:2005.

CAREER OBJECTIVES

To attain a position in an organization where I can maximize my potential as well as acquire experience in both business and secretarial field and contribute to decision and policy information.

PERSONAL DRIVE

I believe in my abilities and passion for humanitarian work. Self- motivated high degree of honesty and responsibility, fast learner in any new aspects, full of ideas and innovative, proficient in MS-Word, MS-Access, MS-Publisher and the internet.

Result oriented individual. An excellent team worker with full commitment to assigned duties and responsibilities. I am also self-motivated and can work under minimum supervision and strong interpersonal and good communication skills. I also like relating with people and seeking for guidance where I am unable to work on.

HOBBIES AND INTEREST

I enjoy reading physiological novels and also writing.

Socializing with friends and families.

Travelling.

REFEREES

1.Mr. Patrick Kamala

Dean of studies

St John Thaita Secondary School

Cell phone: 072071512

2.Mrs. Esther Wakesho

Procurement officer

Kenya Bureau of Standards

Cell phone: 072*******

3.Mr. Augustin Wachira

Manager Quality Assurance

Kenya Bureau of Standards

Cell phone: 072426108

Contact this candidate