Store Manager Customer Care
Resume:
Rachael Howard
Louisville, Kentucky
adjil9@r.postjobfree.com
Summary
I have professionally worked with the YMCA, RX crossroads, Hobby Lobby, Clothes Mentor, and Best Buy. I was in women's advanced and intermediate choirs in high school as well as Marine JROTC where I volunteered over 50 service hours. I was also a girl scout until high school. Through all of my service and experience, I have developed excellent people skills while discovering that I am capable of working well in high stress environments. I work well by myself, but even better as part of a team. It is my goal to contribute to society while creating a sustainable future for generations to come, both environmentally and professionally.
Education
Bellarmine University May 2020
Louisville, KY
Bachelor of Art in Photography
Awards: Monsignor Treece Award, Pell Grant, KEES Scholarship Award, Presidential Scholarship, Koster Scholarship Fund Award, Jefferson County Award, Bellarmine Tuition Grant, Bellarmine Trustee Scholar Award, Kentucky Tuition Grant, Honorable Mention at McGrath Gallery Annual Student Show
Employment History
Best Buy LLC
Customer Service Representative
Saint Matthews, Kentucky
March 2018 – February 2020
As a part-time retail employee for Best Buy, I work alongside my coworkers to build customer relationships, provide services that satisfy customer needs, and go above and beyond to assure that we help the customer to the best of our abilities. Our goal at Best Buy is to discover what is possible through training and in-depth customer interaction. We make our interactions human and aim to be the very best by setting goals both individually and broadly to improve customer and employee experiences.
Hobby Lobby
Sales Associate
Louisville, Kentucky
July 2016 – September 2018
I worked at Hobby Lobby as a sales associate, but being an artist gave me more of an advantage with product knowledge and in helping individuals problem solve their crafting goals. I was part of the team for almost two years because I enjoyed what I learned from that position. I knew quite a bit about the products there and I was acclimated to the environment, so I was able to assist the team with customer questions and alleviate some of the stress during holiday seasons. I understood customer concerns and questions from a personal perspective, which gave me an advantage in resolving customer escalations. My managers were sad to see me go, but I eventually outgrew the company due to insufficient pay.
Northeast Family YMCA
Group Leader
Louisville, Kentucky
December 2014 – October 2016
I thoroughly enjoyed working personally with each set of parents and the children that we watched over. I learned very useful skills at this job, including:
oral presentation - I gave group presentations and solo presentations that required me to take responsibility for myself and my time as well as that of others.
childcare – I cared for large groups of children which required much patience and nurturing ability
emotional sensitivity – I handled high risk situations with disabled children and helped to deescalate issues within the workplace environment.
meal preparation for large groups
remaining calm during emergencies – medical emergencies or missing child situations
activity planning – I developed weekly and monthly plans for each group that I worked with and helped manage the field trips
Hobbies & Interests
photography
illustration
mixed media arts (including painting/drawing and sculpture)
gardening
cooking
exercise
piano
ukulele
Professional Skills
Computer Data Entry
Customer service
Customer care
PowerPoint
Microsoft Office
Excel
Sales
Training
Adult CPR
Computer Support
Photography
Customer Service
Team Lead
Team Building
Event Planning
File Management
Front Desk
Emotional Sensitivity
Oral Presentation
Languages
English: Native
Spanish: Beginner
References
Sarah Martin
Professor
Bellarmine University
2001 Newburg Rd, Louisville, KY 40205
adjil9@r.postjobfree.com
Peter Felice
Store Manager
Five Below
4241 Town Center Blvd, Jeffersonville, IN 47130
Samantha Lily
Choir Director
JCPS
9600 Old 6 Mile Ln, Jeffersontown, KY 40299
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