Sales Representative Manager
Resume:
SCOTT BARBER
Sault Ste Marie Ont.
Email:adjgbn@r.postjobfree.com
AREAS OF EXPERTISE
Leadership & Motivation Quality / Productivity Improvement Communication (English) Guest Services & Satisfaction Negotiations / Problem Resolution Administration & Organization PROFESSIONAL EXPERIENCE
Lock City Dairies Sales Representative (April 2020 - 2021) Laid off due to COVID 19
I started my training by being cross trained in various areas that would set me up for a successful client relationship and goal setting.
Warehouse Worker
Completed shipments by processing and loading orders. Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Maintains truck or van by completing cleaning inside or outside. Enforces inventory controls by collecting stock location orders and printing requests. Provides quality service by following organization standards. Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat. Promotes clean shipping supply area by complying with procedures, rules, and regulations. Completes reports by entering required information. Contributes to team effort by accomplishing related results as needed. Office Administration & Sales Representative
Called on a daily bases the customer call schedule. Managed correspondence by answering emails and sorting mail. Managed reception area and looks after visitors in the Holy Cows Store front. Answered phone calls and transfers them as necessary. Created drafts, formats, and prints relevant documents. Interacted with management and carried out their requests Assisted in purchase orders and invoicing.
Managed outgoing post and records data on special deliveries. Photocopied and files appropriate documents as needed. Maintained website functions and social media profiles. Creating new customers and strengthening our relationship with our current customers. Chuck’s Roadhouse Bar + Grill Manager (Oct 2019 - 2020) Laid off due to COVID 19
Oversee daily operations of the business unit or organization. Ensure the creation and implementation of a strategy designed to grow the business. Coordinate the development of key performance goals for functions and direct reports. Provide direct management of key functional managers and executives in the business unit. Ensure the development of tactical programs to pursue targeted goals and objectives. Ensure the overall delivery and quality of the unit's offerings to customers. Engage in key or targeted customer activities.
Oversee key hiring and talent development programs. Evaluate and decide upon key investments in equipment, infrastructure, and talent. Communicate strategy and results to the unit's employees. Report key results to corporate officers.
Engage with corporate officers in broader organizational strategic planning. Montana’s BBQ + Bar General Manager (Sept 2018 - 2019) Responsible for the day-to-day leadership and management of the restaurant as directed by the Regional Manager
Accountable for financials (Net Promoter, Guest Experience, Steritech, Engagement, Turnover) in partnership with the corporate management team.
Responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happen. Develops the ability to effectively run both front and back of the house and lead all shifts to Brand standard.
As a fully trained General Manager, supports the Regional Manager in all aspects of operating a
"Benchmark Restaurant" to the Brand standards, creating a perfect guest experience every time while focusing on on-going associate development.
Tim Horton’s Manager (Apr 2014 - 2018)
Cash handling; inputting orders and receiving payment, adjusting inputting errors, complete till reads/counts, deposits, cash/coin management, input financial information into reporting systems, and analysis of unit financials
Create a positive guest experience by delivering a high level of service while ensuring all staff members engage guests and exceed service expectations Manage the daily operation of the unit; creating a master operational schedule, scheduling and coordination of staff schedules, and training staff on each station and expectations of performance Lead a competent team of staff; ensure proper staffing levels (recruiting, interviewing, and hiring), training, coaching, problem resolution, developing and mentoring, and addressing any concerns to create a positive work environment
Handle administrative duties such as entering payroll information, performing feedback sessions, budgeting and finance management
Ensure and uphold food safety and quality standards Provide ongoing performance feedback to staff, set employee unit goals and objectives and assist employees with achieving those goals
North 82 Steak & Beverage Co. Bartender (Oct 2007 - 2018) Daily operation of the 300-seat popular, family style restaurant and bar Adhering to all policies and procedures set by owners Developing and enhancing Service Standards
Enhancing the leadership skills of the supervisors and service staff Weekly scheduling & forecasting
Staff Recruiter
Delta Hotels & Resort Outlets Manager (Nov 2009 - 2011) Daily operation of the 110-seat upscale style restaurant and lounge Adhering to all policies and procedures set by owners Developing and enhancing Service Standards.
Enhancing the leadership skills of the supervisors and service staff Assessed procedures, policies, and methods of operation and altered them as necessary. Monitored productivity, revenue and costs financial of the restaurant and proactively implemented appropriate procedures or programs wherever necessary. Created, implemented and maintained the beverage menu Point of Sale Systems manager. Implemented menu changes and trouble shoot any issues that occur. procedures or programs wherever necessary.
EDUCATION
1992 – 1994 Cambrian College of Applied Arts & Technology Sudbury, Ontario
Hotel & Restaurant Management Diploma
1984 – 1989 Sir James Dunn C&V’s
Sault Ste. Marie, Ontario
Grade 12 Graduate Diploma
HOBBIES
Carpentry work, golfing, travelling and spending time with my family. CERTIFICATIONS
First Aid Advanced Food Safety WHIMIS
REFERENCE
Gigi Palarchio 705-***-****
Kerri Burnmaster 705-***-****
Travis Mclean 705-***-****
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