Service now, Citrix and application based support.
Resume:
ABHIJIT DEY
Flat no: ***, M-** Sukhobristi Apartments Shapoorjee Palonjee
Kolkata- 700136
adjgbm@r.postjobfree.com Mobile No.:+917*********
IT Professional with 4 years of experience in Level 1.5 IT support group, I can implement effective IT strategies at local and global level. My greatest strength is business awareness which primarily enables me to examine the problem with effective resolution, will leverage proven experience as a competent support staff to contribute to companies goals and need.
ACADEMIA:
Degree/ Course
Institution
University / Board
Month & Year of Passing
CGPA / % of Marks
PGDM
REGIONAL COLLEGE OF MANAGEMENT (A) BHUBANESWAR
AICTE
2013
7.9
BBA
BHAWANIPUR GUJRATI EDUCATION SOCIETY COLLEGE,KOLKATA
CALCUTTA UNIVERSITY
2010
60
XII
D.A.V PUBLIC SCHOOL BISTUPUR,JAMSHEDPUR
CBSE
2007
66
X
JAMSHEDPUR PUBLIC SCHOOL,JAMSHEDPUR
CBSE
2005
75
JOB EXPERIECE:
COMPANY’S NAME
TCS, Kolkata(currently working)
PROJECT-1
AIG-IT-Application support-Level 1.5
JOB TITLE
Command Center
ROLE
Senior Process Associate
DURATION
Aug 8th 2017 Till Date
ENVIRONMENT
Navisys,Stage, QA and FDQA for Production and Non production
CURRENT SALARY
4.89 Lakh CTC
JOB DESCRIPTION
To analyze the prevalent IT infra to identify the Problem risks, and implement effective mechanisms to resolve the upcoming issues. Users Incident, escalated Incidents& Change management
Creating and implementing the changes (Standard/normal/Expediate/emergency/latent change)
Application health check.
Batch and Alert monitoring
Service level monitoring
Triaging
COMPANY’S NAME
TCS, Kolkata
PROJECT-2
EDF Energy B2B_SMET
JOB TITLE
Information Processing Specialist
ROLE
Process Associate
DURATION
June17th 2015 To August 8th 2017
ENVIRONMENT
Critix, SAP, ETag, IE
CURRENT SALARY
3.92 Lakh CTC
JOB DESCRIPTION
Installation of the EDF Energy Smart meter through IE Application
Using SAP application to run the details of the customer such as updating their meter readings and also billing their account
Sending mails to the customer regarding their bills and giving them information regarding billing.
COMPANY’S NAME
GE Retail And Finance, Hyderabad
PROJECT
Process Surveillance Group, OPERATIONS
JOB TITLE
Surveillance Specialist
ROLE
Process Associate
DURATION
October 14th 2013 to June 11th 2015
ENVIRONMENT
FDR, AFP, Salesforce, Critix
CURRENT SALARY
2.86 Lakh CTC
JOB DESCRIPTION
Monitoring the defects in the credit card statements of US credit card holders.
Preparing the analysis of the issues.
Involved in auditing and reviewing credit card statements.
Sending daily, weekly and monthly reports to the stakeholders in US.
On call demonstration of reports with stakeholders.
ACADEMIC PROJECTS:
PGDM SIP Project in “Sales and distribution system of Pepsi in Jamshedpur” under S.M.V Beverages, Jamshedpur
Merchandising and market share of BOC GASES in Jamshedpur.
SUMMER INTERNSHIP PROJECT:
COMPANY’S NAME
BOC GASES NOW LINDE GROUP, Jamshedpur
PROJECT TITLE
“Merchandising and market share of Linde group in Jamshedpur”
INTERNSHIP DURATION
60 Days
RESEARCH ANALYSIS
Market share of BOC gases as compared to the immediate competitor PRAIXAIR Gases
To have an overall view of the sales and distribution system of BOC gases
Strengths and weakness of BOC gases
Effectiveness of advertisement over the buying decision of consumers
Companies perception about the availability of the product
SUGGESTIONS
BOC uses the most advanced German technology and thus is the leader in this category also the cost effective measures adopted by this company have lead to this leadership. The company mainly focuses on the onsite sales and very less on the merchant sales thus the company should enhance the merchant ales as there is a huge opportunity in the small scale and the mid scale segment. The company’s raw material is mainly the electricity which is provided by TATA STEEL and thus the company should innovate some technique to rely less on others, also the carbon dioxide emitted in the blast furnace can be utilized by separating the oxygen.
COMPANY’S NAME
SMV BEVERAGES PVT LTD, Jamshedpur
PROJECT TITLE
“Sales and distribution system of Pepsi in Jamshedpur”
INTERNSHIP DURATION
60 days
RESEARCH ANALYSIS
Descriptive analysis to enhance the sales by enhancing the distribution strategy in Jamshedpur
Analyzing the potential sales in rural areas .
Studying the competitors positioning of their product in market
.
Strategies to beat the immense competition faced by Coca-Cola and its various products
Extensive product awareness creation in the territory
SUGGESTIONS
The sales and distribution can be improved mainly during the summer by using the visi-cooler that are kept non functional, maintain adequate stock as Pepsi has its production center in Jamshedpur, tricycles selling Pepsi should be introduced and with a Pepsi dress provided to them
ACHIEVEMENTS & AWARDS
1st prize in Painting competition at inter-school level.
1st prize in singing competition in school level.
Participated in drawing competition organized by SAARC Committee.
3rd prize in cycle relay competition in all Hyderabad.
EXTRAMURAL ENGAGEMENTS:
Involved with the NGO’s of Missionaries of Charity
Attending the YMCA program
Supported CRY in school level
IT SKILLS: FDR, AFP, Salesforce, Critix, SAP, ETag, IE, Service now.
KEY SKILLS:
Ability to lead and also be team player
Creativity implementation
Eager to learn things till proficiency is attained
Self motivated towards any work
Optimistic approach to problems
PERSONAL PROFILE:
Date of Birth : 06-04-1990
Father’s Name : Probir Kumar Dey
Gender : Male
Marital Status : Single
Nationality : Indian
Place: kolkata
Date : ABHIJIT DEY
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