District Sales Manager, Trainer
Resume:
Caroline Jacklin
Talented, success-driven, recognized expert in the fields of direct sales, training, and sales management. Equipped with 11+ years of experience, I bring a wealth of knowledge from conception to implementation to follow through of business strategies.
14909 Fells Lane
Orlando, FL 32827
adjfef@r.postjobfree.com
EXPERIENCE
T-Mobile, Orlando FL — Metro by T-Mobile District Manager February 2020- December 2020
● Supported new phone launches through execution and product knowledge.
● Helped create new ad-hoc reporting to fit the needs of the business for a given geographic area.
● Collaborated with a peer team to achieve company results by executing new and innovative strategies.
● Integrated people, processes, and culture.
● Assessed marketing potential of new and existing store locations by considering statistics and expenditures.
● Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs. T-Mobile, Orlando FL/Asheville, NC — District Manager July 2016-January 2020
● Resolved customer complaints regarding sales and service.
● Built a team of Retail Store Managers with excellent skills to deliver exceptional customer experience.
● Translated strategies into measurable expectations for managers and their teams.
● Attained and exceeded market area goals by coaching and developing store managers in the execution of goals and metrics.
● Ensured complete and timely communication of company objectives, policies, and initiatives throughout the District.
● Demonstrated and led Store Managers to increase effectiveness, efficiency, and productivity through continually improving; time management, communication, leadership development, selling skills, sales analysis, problem solving skills.
SKILLS
Presenting
Team Leadership
Written/Verbal
Communication
Goal setting
Collaboration
Operational excellence
AWARDS
Quarterly Winner Circle- 8
times as a DM
Top District award in
Asheville 2017
Top 10 district in company
2018-2019
T-Mobile, Florida — Sales Development Trainer
September 2013- July 2016
● Facilitated and led small (5) to large (1,000+) groups in new business sales models and business strategies both in-person and virtually.
● Determined training needs by traveling with district leaders; observing sales encounters; studying sales reports; conferring with sales managers.
● Developed individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
● Improved training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
● Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
● Supported new hire training on adobe connect platform and webex.
T-Mobile, Orlando FL-PT Mobile Expert-Training Store Manager
May 2009-September 2013
● Met and exceeded numerous individual and store level goals.
● Led newly hired employees through training and ramped them up for success as Mobile Experts.
● Sourced, interviewed, hired, coached and developed Mobile experts.
EDUCATION
University of Alabama — Bachelor of Science
August 2004- May 2008
Graduated Cum Laude with a double major in Criminal Justice and a minor in Psychology.
PROJECTS
Diversity, Equity, and Inclusion — Chapter President for North Florida
June 2018-December 2020
● Interviewed and assembled a council of 15 people.
● Found, planned, and tracked participation in local events and informational meetings.
● Grew attendance in events from 5 people to over 40 people.
● Taught, coached, and developed a more diverse and inclusive work environment for North Florida leaders and their teams as shown through hiring data.
● Presented and led meetings both virtually and in-person.
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