Customer Quality

Maris J

E-mail: adjen3@r.postjobfree.com

Contact no.: 701-***-****

CAREER OBJECTIVE:

To seek a challenging position in an organization where my education and work experience can be shared and have valuable application; enhancing my skills and gain expertise from the opportunities provided.

EDUCATIONAL QUALIFICATION

2013- BSC from Mount Carmel College

2010- II PUC from Cambrige College

2008- SSLC from Christ Global School

KEY STRENGTH

Smart working, team work, self-leading, diligent and optimistic towards my work

Feasible and adaptable to new environment.

Ability to communicate articulately with people.

Quick learner of new technologies and modern trends and ability to work on technical applications.

PROFESSIONAL EXPERIENCE

Worked with 24/7 since OCT 2013 till March 2015 as Associate.

Roles and Responsibility

Joined as Associate in Citi Process for chat support.

Handling customer queries and requirements over chat.

Dealing with refunds any payments for issues with Payments.

Mentoring new hires.

Worked with Scope International from March 2015 till Dec 2015 as Associate.

Roles and Responsibility

Joined as Associate for Banking Process.

Handling Customers Payments and processing Payments.

Motivating and guiding the team towards success and performance improvement.

Worked with First Source from Jan 2016 till Feb 2017 as Associate.

Roles and Responsibility

Joined as Associate for Insurance Process, Voice Process.

Handling customer queries and updating the License information.

Dealing with Claims and Convictions.

Working with BCD Travel since July, 2018 till date.

Roles and Responsibility

Recruited as Travel consultant in BCD Travel for CTSS-Online.

Operations for delivering High quality support to achieve business targets and requirements.

Working on Sabre, calling the hotel, car vendor and airline make the reservations.

Working on ticketing, rescheduling, issuance, cancellation, refunds.

Mentoring new hires.

Doing quality check for the new hires.

PERSONAL DETAILS

Father’s name : Mr. Joseph S

Mother’s name : Mrs. Mary Kala S

Date of Birth : 12th May 1992

Nationality : Indian

Language known : English, Tamil, Kannada

Hobbies : Music, Throw ball, Taking care Pets.

DECLARATION

I hereby assure you that all the information given above are true to the best of my knowledge and given a chance; I shall leave no stone unturned in doing my duties to the best of my ability.

Place: Bangalore. (Maris J)

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