Employee Relations Manager
Resume:
PARIJAT SURVE
Coppell, TX
Cell: 972-***-****
E-mail: adjbla@r.postjobfree.com
SUMMARY:
Over 20 years of experience as an accomplished HR professional spearheading comprehensive HR functions in Benefits, Training, Project Management & Customer Relations has allowed me to successfully contribute towards the enhancement of employee morale and productivity. I’ve experience directing cross-functional and multi-national teams with in-depth knowledge in Project Management Methodologies and Training. Through exceptional relationship and team building, I have negotiated and brought organizational change which has enabled solid and trusting partnerships.
Incorporating organizational planning and strategic policy developments coupled with practical understanding of the business needs of both large and small organizations helps me to successfully implement managerial policies.
Loaded with strong communication and interpersonal skills, I derive immense satisfaction in helping both my organization & their clients meet their desired goals. I am team player with analytical, technical, business & managerial expertise. I thrive to work in a collaborative and team environment where each member is like a puzzle fitting perfectly to complete the big picture.
EDUCATION:
MBA
Human Resource Management
Symbiosis Institute of Business Management, India
(1998-2000)
Distinction
Masters
Sociology & Industrial Relations
Hyderabad Central University, India
(1994-1996)
Valedictorian
Bachelors in Science
Child Development & Human Psychology,
Human Physiology/Anatomy & Sociology
Venkateshwara University, India
Valedictorian
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CAREER HIGHLIGHTS:
Training and Development
Project Management
Business and Marketing Policy Formulation
Employee Relations
Employee Compliance Management
Health Benefit Administration
PROFESSIONAL EXPERIENCE:
ACSON Insurance Inc. 02/ 2017 – Current
Irving, Texas
Position: Benefits Manager, Health Care (Medical/Ancillary Benefits) Responsibilities:
Recommending Group Health Insurance programs to Clients by studying group requirements and trends in the Health Care Industry.
Due to diversified global workforce, I have been actively been working on and proposing Global Healthcare options that fit the needs to the clients.
Support management's decision making by analyzing benefit options and predicting future costs. Help the group / Client to pick the appropriate Health benefits offered according to the organization’s size, age and health requirements.
Identify the benefit options offered by the various insurance carriers (UHC, BCBS, Cigna, Aetna, Humana, NGBS, Amerishare, BI, etc.) and making an informed and elaborate Health proposal with all the alternates offered, to help the group obtain the best and most suitable and sustainable programs.
Inform the group’s employees regarding the benefit coverage and benefit usage by preparing and explaining benefit options via tools like SBC and PBS.
Administer and oversea the “Open enrollment” process.
Overseeing Client’s new employee healthcare onboarding process through webinars to explain the policy, medical coverage and insurance terminologies.
Maintaining benefit records by developing recordkeeping systems to track changes and updating the Health records pertaining to new hires and terminations.
Addressing and resolving employee queries and problems relating to benefit policies and procedures.
Resolving all member/customer complaints or concerns in a timely and satisfactory manner and ensuring that compliance is adhered to and HIPPA regulations are met.
Maintaining close working relationships with the benefit providers to deliver benefits and getting claims processed in a timely manner.
Maintain monthly benefits accounts by reviewing the billing statements.
Working as a team to accomplish desired results as needed by the organization in accordance with the projected health care budget.
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Broadly put, the main role involves proposing and executing a successful Vendor Management, Health Benefits Program Management, Benefits Administration and Resolving Benefit related Conflicts, Maintaining Benefit records and reviewing and ensuring the correct Health Care billing.
FRISCO FAMILY ENT 06 / 2012 – 01 /2017
Frisco, Texas
Position: Manager, Customer Relations and Account Management Responsibilities:
Review the monthly bills to ensure proper processing and billing in accordance with the facilities Medical billing and coding policies and procedures.
Follow up with the patients and the billing clerk to ensure that payments are received on time and the unpaid bills are routed to collection agency if and when needed.
Maintain working relationship with private insurance providers to ensure prompt settlement of claims and billing.
Responsible for performance improvement plans to be implement in the facility and to ensure that the best practices be followed.
Conduct routine trainings to educate the staff on the billing and insurance policy changes and keep them updated on the coding policies.
Ensure that a strong turnaround methodology be adopted in responding to patient/vendor/payer inquires, complaints and appeals/missing documentation requests.
Coordinating with Billing Clerk to send notices of payments overdue and answer customer inquiries regarding billing.
Report and follow up with the Collection Agencies, for all accounts overdue
(90 days), and start the appropriate action.
Encourage both the facility and the patients to adopt paperless billing process. Worked with the billing clerk and the office staff to ensure the optimum and efficient use of the online tools.
STEENCANE CONSULTING LIMITED 01 / 2001 – 12 / 2003 Bombay, India
Position: Manager, Corporate Relations & International Operations Responsibilities:
Meeting & negotiating deals with the clients and customer regarding the different business issues.
Coordinating with the various associates both in India & abroad (Germany, Uganda and Nigeria).
Formulating Marketing & Business policies, media coverage etc and fulfilling the publicity demand of the company by delegating the same to the concerned managers regarding the requirements.
Involved in the project planning and time and cost estimates on large-scale projects. Page 4 of 5
Coordinate with client contacts, developers, end user support as well as other business analysts.
Analyze, identify and update missing data, and then transfer this data to the concerned departments. Liaison with internal staff and Clients.
Take appropriate corrective and preventive measures for all non-conformance reported.
Make sure the system is in place and perform the Training need analysis.
Identify customer needs, communicate them effectively to engineering team, and assist in assembling the appropriate technologies for a given application.
Involved in SWOT analysis before execution of any project in hand along with associated Project Leaders.
Periodical review of the status & the progress of the Project with the optimum resource utilization.
ABM HOSPITALS 08 / 1998 – 12 / 2000
AK Diagnostics Ltd (Super Specialty Hospital)
Hyderabad, India
Position: Manger HR & Patient Relations
Responsibilities:
Involved in the general administration, welfare and care of the needs of the patients & matching those with the aspiration of the management.
Identifying the training needs of the non-medical staff & reporting the same to the concerned departmental heads and the HRD Director.
Assisting the Director - HRD in image-building and other PR related jobs like media coverage, community relations etc.
Counseling & handling grievances of both the patients and staff, pertaining to their social, psychological, health and economic issues.
Developing effective communication techniques for efficient flow of information between management, staff, clients and customers.
Assisting the Director – HRD in Personnel Research, Recruitment, Selection, Placement, appraisal, Record management etc.
APTECH LIMITED 06 / 1996 – 07 / 1998
Hyderabad, India
Position: Administrative Officer, Academics & Students Relations Responsibilities:
Nominated member of Local Quality Assurance Council – an organizational sub-division of ISO-9002.
Liaison between the student body, training staff and the management.
Conducting “Communication & Personality Development” sessions for the students and preparing them for interviews, GD’s etc.
Identifying the training needs of the faculties and arranging for upgradation of their skills through seminars, lectures, symposiums training etc. Page 5 of 5
Ensuring cordial working atmosphere by developing good interpersonal relationship in the office.
Provide adequate resources for the functioning of the Centre & ensure optimum utilization of resources.
Monitor the activities of Trainers in handling class and laboratory sessions.
Ensure implementation of the documented Quality system within the region.
Helped in Career Counseling of the Students. Handled Students Complaints & Grievances.
Evaluating, Compiling & Reporting the Average Grades of the Faculties on a monthly basis depending on Students Feedback.
VOLUNTARY SERVICE
UNICEF
Associated with “UNICEF” and raised funds for them for various child-welfare and development projects in India, Uganda and Nigeria. BIOSMArtS
https://biosmarts.org
Actively involved in the Management of the US operations for the non-profit company BIOSMArtS.
Engaged in the training and guiding of the students involved in the Curriculum development, planning, marketing, fund raising and financials for the
“Project Bagpack” and the BIOSMArtS club both internationally and locally in the greater DFW Area.
Contact this candidate