Customer Service Engineer
Resume:
Kiranmai.Sarvadevabatla
adjaad@r.postjobfree.com
Public Profile
www.linkedin.com/in/kiransarvadevabatla
Executive Summary
• 6 Plus years of IT experience in software testing of web based and quality assurance with various Client-Server applications. Strong knowledge of manual testing with SQL Database.
• Experience in understanding the Processes of SDLC including Testing Life Cycle.
• Expertise in writing Test cases from Requirement documents.
• Ability to Write SQL Server Statements for testing Backend Applications.
• Writing Select & Update SQL Scripts for testing Windows and Web Based Applications.
• Experience in analyzing business requirements and handled tasks both independently and in team environments to reach the deadlines.
• Implementation Experience in Black box Testing, Regressions Testing, End to End Testing & Beta Testing on Window Based Applications and Web Based Applications.
• Agile Implementation experience with 3 weeks sprint.
• Experience in preparing Test Plan, Test Strategy, Test Case, DB Test Scripts, Test Scenario and Test condition.
• Test management experience using Quality Center 10.0. Developed Test Plans, Test Scripts and Test Cases using User Stories/Requirements verification and validation criterion.
• Experienced in Defect tracking, Analysis and prioritization using tools Quality Center. Backend testing experience using SQL Queries.
• Gathered Requirements from Business Analysts from time to time to prepare test scenarios.
• A Part of the Asset Liability Management (ALM) Data Reporting Team.
• Experience in various types of testing like Functionality testing, GUI testing, and Build Verification Testing and Regression testing.
• Modularize the test cases by creating Generic Functions in QTP that deal with different sets of Test data (data driven testing).
• Jira is used for issue tracking and Management.
SQL Server 2005, MS Access, MS Excel
Platform Experience
Manual testing on Windows, Web, Client Server & Mobile Graphical User Interface (GUI) Testing,Mainframes
Previous Experiences:
Quality Test Engineer, Business Analysts, Software Test Engineer, Offshore Onshore teamwork Experience, Software Tester
Professional Experience
BB&T, Charlotte Jan 2020 to Present
QA Tester
Responsibilities:
Under the direction of a QA Test Lead, analyze requirements Deposits and technical designs to develop and execute test specifications to ensure the quality and usability of assigned initiatives. Initiatives may include new platforms, system enhancements, upgrades, regular maintenance, and system problem resolutions
• Participate in the testing effort, including functional, system integration, user acceptance, performance, network bandwidth, browser, disaster recovery, help documentation, and security.
• Participate in requirements and technical design reviews to ensure clarity of the design and usability.
• Mainframe Blue Zone display testing with Migration Mappings in Document.
• Designing test scenarios and developing test cases.
• Communicate test execution progress to test lead.
• Manage the lifecycle of a defect and participate in defect triage meetings.
• Uploading the test cases to Quality Center and mapping the test cases with test lab.
• Test execution, identifying defects and logging defects in QC.
• Defect tracking and defect fix verification.
• Participate in the transition of the initiative to Production Support for implementation.
• Communicating test results with client on a weekly basis.
• Worked with Credit Card product and Loan Documentation, Loan servicing,
Environment: Mainframe, SQL Server, ALM, Microsoft Excel, Word, DCCG tool, Client Central Application, Sales Force.
Adecco, Charlotte July 2019 to Dec 2019
Quality Test Engineer
Responsibilities:
Responsible for Developing the Testing efforts from Planning to Delivery. Worked in several Telecom projects organization to integrate the System Testing Life Cycle into the Project Development Lifecycle and Jira is used for assigning defects to developers and tracking.
• Reporting and tracking the defects using HP Quality Center Tool.
• Understanding requirement and raising clarification with business on requirement.
• Designing test scenarios and developing test cases.
• Peer reviewing test cases.
• Uploading the test cases to Quality Center and mapping the test cases with test lab.
• Test execution, identifying defects and logging defects in QC.
• Defect tracking and defect fix verification.
• Participation in Defect Review meetings.
• Communicating test results with client on a weekly basis.
• Experience in testing of commercial telecom products
• Worked on end to end Telecom commercial orders with exposure to CRM, OSM (Order and Service
management) applications
Environment: Windows OS, Jira, Agile, Excel, Word, Power Point, SQL Server, Documentation, Home Build Integration Tool,
Meddocpro, San Antonio July 2015 to June 2019
QA Analyst / Engineer
Meddocpro is an online communication tool that allows you to focus on your beneficiaries, instead of the paperwork. Create better and more frequent interactions with your referring physicians by offering the ease and simplicity of online fillable forms. Their staff will thank you for it’ll this and more is readily accessible through our HIPAA compliant, cloud-based application.
Responsibilities:
Responsible for Developing the Testing efforts from Planning to Delivery. Worked in several projects organization to integrate the System Testing Life Cycle into the Project Development Lifecycle and Jira is used for assigning defects to developers and tracking.
• Reporting and tracking the defects using HP Quality Center Tool.
• Objective was to test Sales Illustration software before a wider release.
• Assigned User Story Writing Test Cases and Execution of them with in Agile 3 weeks sprint.
• Perform Smoke testing, Black Box Testing & regression testing for every new build and system enhancement.
• Modularize the test cases by creating Generic Functions in QTP that deal with different sets of Test data (data driven testing).
• Work with development team to ensure that the testing issues are resolved.
• Install new software versions; report issues and work with tech support to resolve issues.
Data Analysis and Reporting using MS Excel
HoneyJoyGroup Services, India Jan 2010 to Feb 2012
Manual Test Engineer
HMS is an integrated computerized application designed to manage the administrative, financial and clinical aspects of a hospital. Every hospital has myriad and vastly different requirements. The modular approach that we have adopted makes it possible for the modules to work individually or as an integrated system. This application can be used across locations remain in sync. The end result is that you deliver high quality patient care and in the process, you don’t incur high costs.
A one stop solution to address the daily issues of a diagnostic center, the Felix Laboratory Information System manages registrations, sample collection and billing for the services availed by the patient.
HRMS is an integrated web-based application designed to manage Recruiting Staff, Timesheets and Payroll generation for employees. It Automates existing 3 Modules Manual and keep them in Sync for Staffing company.
Responsibilities:
• Involved in Documentation of Requirement closely working with different teams (Business Owners, BA, Developers).
• Involved in Test Plan & Test Case Preparation using Excel.
• Reporting and Tracking of the defects in system.
• Testing application UI end to end.
• Install new software versions; report issues and work with developers to resolve Issues.
• Involved in Functional Testing, Black Box Testing and Regression Testing.
• Executed functional test cases.
• Reporting and tracking the defects using HP Quality Center Tool.
• Worked closely with development team in bug fixing.
• Involved in Browser compatibility testing using various browsers like Firefox 1.5, and IE.
• Involved in Preparation of weekly Test reports
• Involved in writing and reviewing test cases.
• Performed Functionality, User Interface, Integration.
• Worked on managing defects using Issue Tracker.
Tools & Environment:
.Net Framework 2.0, C#.Net, Visual Studio 2005, IIS 5.0, Windows XP/2000 Server, VSS, SQL Server 2000/2005, MS Access, Windows XP,Internet Explorer, Firefox, MS Office 2003( Word, Excel),Visio, BMC Issue Tracker.
Aegis BPO Services, Hyderabad, India March 2005 to Dec 2006
Airtel Customer Service Representative, Inbound Call Center
• Responsibilities:
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Education
Bachelor of Arts, Kakatiya University, India
Pursuing master’s in business administration, Pondicherry University, India
Awards
Best Technology Solution Provider of Month
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