Social Media Digital Marketing
Resume:
Sydney Banton
Customer Service Representative
Gladstone MO, 64118
adj9cg@r.postjobfree.com
SKILLS
Large background in customer service, leadership, management and office work. My main strengths are communication, adaptability, ability to work under pressure, reliability, and multitasking. I’m also extremely motivated, punctual, and have a great work ethic.
CERTIFICATIONS
Google Fundamentals of Digital Marketing - 1/2021
EXPERIENCE
Contract - Ascensus, Kansas City MO - Call Center customer service representative
NOVEMBER 2020 - CURRENT
● Assist callers with their 529 college savings accounts.
● Properly follow procedures and regulations in regards to accessing, transacting, and monitoring clients secure private account information.
● Assist callers with account inquiries, withdrawals, two factor authentication, password resets, online access, and other call needs. G2 Secure Staffing - Alaska Airlines, Kansas City MO - Customer & Passenger service agent
AUGUST 2020 - DECEMBER 2020
● Assist passengers in the check in, bag drop, and boarding process.
● Access/edit passenger secure private account information in accordance to policies and regulations.
● Assist in flight load details for arriving and departing flights.
● Handle customer complaints, and rebooking.
● Manage paperwork, reports, and other information.
● Control seating for weight and balance requirements of aircraft.
● Operate jet bridge to and from aircraft.
● Inform guests of delays, or irregular operations.
● Deny boarding in accordance to Alaska Airlines policies. ADA Sports and Rackets, Kansas City KS - Office administrator MAY 2019 - JULY 2020
● Assist schools, educators, and businesses in providing information on products and invoices, as well as handle sales, quoting, and shipping sports equipment.
● Assist in maintaining Amazon seller accounts.
● Handling phone calls, emails, and all other correspondence with customers, vendors, service providers, etc…
● Handle all social media business accounts including Instagram, Facebook, YouTube, and Twitter.
● Filing, organizing, and data entry.
● Some professional development days (product demonstration), conference booths, and state shows.
● Use of Microsoft Office, Microsoft Excel, Quickbooks, G Suite (Google Docs), Gmail and UPS shipping.
● Forklift certified,
The Glam Room, Kansas City MO - Front desk receptionist manager FEBRUARY 2018 - JULY 2019
● Provide exceptional customer service in
booking/managing/communicating customer appointments using Millenium systems, Microsoft Office, G Suite, and Outlook email.
● Responsible for managing support staff, handling party booking, and guest complaints.
● Inventory input, marketing change outs, use of register system, answering phone calls, document filing, creating schedule, and other miscellaneous tasks.
Journeys, Kansas City KS - Retail sales lead/keyholder NOVEMBER 2018 - FEBRUARY 2019
● Provide customer service, assist, and educate customers on shoe selection. Lead associates in competitive commission based sales.
● Handling inventory, packing and sorting shipments, receiving and sending.
● Use of register systems, display creation, marketing change out, and other miscellaneous tasks.
CG Athletics Cheer and Dance, Liberty MO - Cheer and tumbling coach
APRIL 2016 - JULY 2018
● One on one interaction in teaching leadership and teamwork skills in an athletic setting to athletes.
● Managing teams in building athletic skills, confidence, and leadership.
● Work with all ages. Exclusive work with special needs athletes.
● Interaction with parents of athletes in goal setting, as well as communicating with patrons via phone, email, and social media.
● Basic document work, document filing, payment intake and other miscellaneous tasks.
Famous Footwear, Liberty MO - Sales Associate
SEPTEMBER 2016 - DECEMBER 2016
● Provide customer service, use of register systems, unpacking and sorting shipment/inventory
● Answering inbound phone calls.
● Provide knowledgeable info in regards to products. Maintaining store and other miscellaneous tasks.
EDUCATION
Metropolitan Community College, Kansas City MO - Associates AUGUST 2017 - JUNE 2018
Majoring in fine arts, undeclared minor. Withdrawal June 2018. Degree incomplete.
Missouri State University, Springfield MO - Bachelors AUGUST 2016 - MAY 2017
Majoring in dietetics, undeclared minor. Transfer May 2017. Degree incomplete.
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