receptinist

ACADEMIC HISTORY

RUDZANI MATIZA

PERSONAL SUMMARY

Rudzani has Over 10 years of

experience in reception and front

desk activities. I have and still

continuosly demonstrate my

ability to thrive in this

environment. I have exceptional

customer service skills. One of my

strongest points is that I am an

eloquent speaker who has

meticulous telephone manner

especially when it comes to

switchboard operations. I am

computer literate and my average

typing speed is 50WPM.I achieved

employee of the month title in

January of 2012.

CORE SKILLS

·

-Professional personal presentation

-Interpersonal skills

·

Organizational and planning Skills

·

Ability to Multi task.

·

Effective team working skills.

·

-Dependability

·General administration

·

-Report writing

·

-Decision-making

-Problem solving

TECHNICAL SKILLS

MS Office (Word, Excel, Powerpoint)

Switchboard operation

CONTACT DETAILS

Address: Buchu

Crescent,Riverside

View,Fourways,2191

Email: adj8zo@r.postjobfree.com

Contact numbers : 072-***-****

Alternative no :074-***-****

Regent Business School

Modules completed : Business

communication,Business

Management,,Commercial

Law,Economics,Information Systems,Statistics

,Accounting

Bachelor of Commerce In progress

Nuworx

Call centre certificate 2006

LTT Murunwa School

Matric 2014

Operating a busy switchboard

Send out quote to customer and follow-ups

Professionally answer telephone, screen and direct calls Phone customer to come and collect their repaired unit Take and rely message accurately

Provide information to caller and resolve queries

Other duties as specified my line manager

Operate a busy switchboard and take in more than 600 calls per day

Professionally answer telephone, screen and direct calls Take and rely message accurately

Provide information to caller and resolve queries

Greet people entering organisation and direct people to correct destination

Deal with queries from public and customers

General administrative and clerical support

Receive and sort mail and deliveries

Tidy and maintain the reception area

Assist with tea and coffee when required

Other duties as specified my line manager

Professional Image

Effective Voice Production

Telephone Etiquette

Managing Difficult and Demanding Callers

The Role of the Receptionist

MUSTEK Switchboard Administrator

Aug 2015 - Current

RECTRON PTY Ltd Receptionist/Switchbboard operator Oct 2010 - Aug 2015

In-House Training

Certificate in Voice & Telephone Skills for

Receptionist Programme

Programmes included:

Completed:24/10/2014

WORK HISTORY

Handling Switchboard and Faxes

Filing

Admin Duties like – Banking

Follow up on the Client ETA

Send local and international parcel

Selling software telephonically to different

companies

Titus Corporation Receptionist (Sales Consultant) May 2009 - September 2010

WORK REFERENCES

Company Name: Mustek

Contact Person Kashmira

Position Held: Supervisor

Contact Number: 011-***-****

Company Name: Rectron

Contact Person : Eveanne

Position Held: Manager

Contact Number 011-***-****

Contact this candidate