Front Office Desk
Resume:
Tanaka Tungwarara
EMAIL: adj1kb@r.postjobfree.com, Mobile: +971-**-***-****
Profile
An ambitious individual with time management skills.
Enthusiastic and open minded and the ability to get along well with multiple cultures.
Dedicated to customer service and development of self and others.
Personal Details
Date of Birth 27 April, 1991
Marital Status Single
Nationality Zimbabwean
Nationality English, shona and basic French
Address No. 43 Magnolia Street Sharonlea, Johannesburg South Africa
Education Qualification
Advanced Diploma in hospitality management
Pastel Accounting
Fidelio front office
Knowledge network IT earning system Diploma
Employment History & Achievements
Human resources Generalist, JW Marriott Marquis, Dubai (1608 Rooms) March, 2019-July, 2019
Responsibilities
To plan prepare new joiners induction week.
To facilitate trainings
To prepare training calendar for each month
To follow up on completion of mandatory trainings as well as trainings of the month for all staff
To assist associates in cross training to different departments.
To ensure all new associates follow the induction plan and are fully trained during the first 30days
At Your Service Team Leader, JW Marriott Marquis, Dubai (1608 Rooms) Dec, 2017-Mar 2019
Responsibilities
To conduct monthly hospitality audits for all AYS agent and AYS Runners
To assist AYS agents in receiving calls. 3000 calls daily)
Resolve guest issues escalated to me and ensure the guest is satisfied
Assist in training of AYS staff as well as conducting the Marriott rewards presentation for orientation for new joiners.
Creating the weekly roster.
Achievements
4% increase in the Associate Engagement Survey for the AYS Runners. 92%
Achieved 100% (2018) score in Brand standard Audit for the AYS department
Achieved 100% (2019) score in Brand standard Audit for the AYS department
Trainings
ESSM- essential skills for supervisors and managers
At Your Service Agent, JW Marriott Marquis, Dubai (1608 Rooms) Jan, 2014-dec, 2017
Responsibilities
Answering internal and external calls. Handling group and airline wake up calls.
Responsible for following up on guest requests or guest issues
Responsible for updating in house guest registration cards
Responsible for training new staff.
Marriott rewards training for the orientation for new joiners.
Creating the welcome book for new staff joining the team.
Achievements
Achieved 100% (2015 and 2017) and 95% (2016) score in Brand standard Audit for the AYS department
Awarded associate of the month April 2017
Trainings
Training on property programs (TOPPS)
Associates in to Supervisors
AYS Agent (task force), Al Wadi Desert Ras Al Khaima Ritz Carlton Jan 06-20, 2017
Responsibilities
Answering internal and external calls
Assisting with training.
Restaurant Supervisor All care Nursing RSA Oct, 2012-Apr, 2013
Responsibilities
Responsible for supervising waitresses
welcoming guests to the dining room
keeping records of guest meals
weekly stock take
Ordering stock
Dealing with customer complaints
Supervising Kitchen staff.
Various positions (Internship) Coastlands on the Ridge RSA May, 2012-Aug, 2012
Responsibilities
Housekeeping supervisor, responsible for checking the room’s once cleaned, stock take of the rooms, guest laundry collection and delivery.
Front desk, responsible for switchboard operations, guest check in’s, guest check out’s, dealing with guest concerns.
Banqueting co-ordination, responsible for receiving conference enquiries, sending conference quotes.
Front desk (Internship) Greenwood manor RSA Sep, 2011- Dec, 2011
Responsibilities
Responsible for reservations
check in’s and check outs
preparing guest invoices
Supervision of dining room
Ordering stock and bar stock take
Assisting with conference duties
References
JW Marriot Marquis: Malgorzata Guminska +971*********
adj1kb@r.postjobfree.com
JW Marriott Marquis: Mait Pande +971*********
adj1kb@r.postjobfree.com
All care Nursing: Siobhan +271********
Greenwood Manor: Bennie Burger +277*-****-***
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