Office Sales

LIL-MARIA DAVIS - 647-***-****

SUMMARY

Business Management graduate with over 4 years of experience in office management and administration. Core skills include:

Communication & customer service Skills: Ability to listen attentively to others in order to clearly identify their needs and providing customized solutions, conducting regular follow-ups to ensure customer satisfaction; working in collaboration with team members to achieve optimal results

Detail-oriented with excellent organizational skills: Ability to prioritize work and manage time; reviewed completed work thoroughly to ensure error-free submissions

Strong work ethics: Results-oriented with demonstrated ability to achieve goals despite a large workload in demanding, fast-paced environments

Multi-Tasking & Problem Solving Skills: Maintains a high volume, high quality work load under demanding conditions (e.g., time constraint, deadlines, client issues & noisy environment); maintains a positive attitude.

Office Administration & Supervision: Filing, Updating & Maintaining an inventory & sales database, coaching, training and supervising sales staff, processing bank deposits & conducting cash audits

Technical Skills: Microsoft office : Word, Excel, Access, Outlook & MS. project, Accouting software: Accpac, Quickbooks & Simply Accounting, Data Entry & Keyboarding Skils (41 wpm)

EDUCATION

Bachelors in Business Administration in International Development 2009- Present

Tyndale University, Toronto, ON (Part-time, flexible-evening classes)

Business Management Diploma Apr 2014

Canadian Business College, Scarborough, ON

WORK EXPERIENCE

Designer, Equus fabric

Concord, ON

2019 -Presently

Admin Assistant, Canadian Business College, Toronto, ON 2013-2016

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Answered telephones and transferred calls to appropriate staff members.

Sorted and distributed incoming communication data, including faxes, letters and emails.

Monitored and maintained the organization’s website.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Organized the scheduling of meetings, conferences, and events; distributed minutes for them.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.

Maintained the office database – retrieved and organized information for individual employees and students.

Created spreadsheets and presentations for corporate executives.

Established and implemented administrative policies and procedures for the office.

Filed and recorded corporate documentation, electronic files, inventories and reports.

Supervisor, Shoppers Drug Mart, Toronto, ON 2004-2009

Managed the entire front store including the Pharmacy and Cosmetics

Supervised cashiers and merchandisers, ensuring that work is completed in time allotted

Closed all registers in the store and reviewed the sales reports for the given day

Verified the register tills at opening, signed void sheet, and till log while following all closing procedures

Received incoming calls from the domestic market, whilst converting the maximum number of these calls and enquiries into sales

Communicated all relevant customer feedback to Team Leaders, particularly in the areas of pricing, products and services in order to facilitate on-going improvements in our services

Sales Associate, Best Buy, Toronto, ON 2006-2007

Proactively greeted clients, identified product needs and suggested appropriate services

Worked collaboratively with the loss prevention department in reviewing credit card applications to verify client information provided to the sales team

Managed clients’ issues and inquiries regarding refund and exchanges & store credits

VOLUNTEER EXPERIENCE

Office Clerk, C.H.I.R.S, Community Head Injury Resource Service, Toronto, ON 2006

Responded to telephone inquiries and directed calls to personnel

Prepared documents and presentations using Microsoft Word, Excel, PowerPoint, and Access.

Gathered, sorted, and filed records of office activities, business transactions, and other activities

Operated office machines, such as photocopiers and scanners, fax machines, voice mail systems and personal computers

Placed orders to replenish office supplies

Maintained petty cash books and QuickBooks record

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints

Contact this candidate