Executive, training, development. management, non-profit

James (Jim) M. Gaynor

**** ********* *****, ********* ** 91711

adiyyp@r.postjobfree.com 818-***-**** www.linkedin.com/in/jimmgaynor

Leadership Development Executive Client Relations Strategic Partner

Business Results Driver Adept Communicator Recognized Leader

Business Development professional with over 25 years’ experience as a trusted advisor, executive coach, business development liaison, customer advocate, sales executive, internal leader and trainer. Recognized for, and highly skilled at building and maintaining relationships with employees and clients across all levels of an organization.

-Team Builder

-Client Retention

-Strategic Planning

-Professional Presenter

-Project Management

-Organizational Effectiveness

-Training and Development

-Relationship Manager

-Growth and retention Specialist

-Executive Coach

Experience

Business Partner

Barrett Business Services, Inc. (BBSI) Ontario, CA (2015-2020)

Responsible for a team of four direct reports with a dotted line to forty

Oversaw a book of business managing eighty clients with an excess of $100 million in payroll

Increased branch revenue year over year, establishing Ontario Branch as corporate leader in gross revenues in excess of $700 million.

Maintained the highest level of customer retention, 93%, year over year

Recognized as top performer in the branch, responsible for mentoring peers, sharing of best practices, and on-boarding new talent

Applied networking skills to:

-personally secure new customers and increase branch pipeline by fifty percent

-trained business owners to focus on expansion of market share and increase customer satisfaction

Authored and delivered employee and client-based training and development tools, seminars, and owners symposiums

Coached business owners on employee retention, risk mitigation, compliance with state and federal regulations, and succession planning, driving substantial profits to their bottom line

Organized and facilitated annual events and seminars for clients and employees, recognized by attendees as presenter they would recommend to friends and colleagues. Chaired Ontario Branch’s Events Committee

Negotiated and priced all client contracts and subsequent annual renewals, increasing gross margin and rate of return

Principal Consultant

Leadership Research Institute, Global (2007-2015)

Manager of global engagements for Fortune 100 companies in the United States and abroad, instituting strong project management and delivering timely results

A focus on working collaboratively with leaders to understand developmental and business issues:

-identifying effective strategies for change

-driving improvements in behavior and performance via on-line trainings and adult learning techniques

Author of customized comprehensive 360 feedback instruments, driving results in employee engagement and loyalty

Designer and facilitator of training solutions for clients, focusing on stand-up in addition to train the trainer models, to transfer knowledge to clients teams

Facilitated, authored and delivered training programs:

-high-potential

-talent management/retention

-team building

-loyalty

-leadership as customer service

-situational leadership

Individual leadership coach and counsel to leaders from C-suite executives to middle managers resulting in high retention rates and individual advancement. Employed a variety of psychometric instruments to enhance coaching effectiveness and offer clients personal insights

Vice President of Business Development

Xytech Systems Corporation, Burbank, CA (2004-2007)

Reporting directly to the CEO as a member of the executive management team, with a focus on identifying new business opportunities

Managed worldwide marketing campaigns focusing on print and electronic advertising, direct mail campaigns, web hosted events, internal and external newsletters, and corporate events driving increase sales and industry presence

Negotiated all Xytech’s contracts with clients, partners, and all third party vendors/alliance partners, managing revenues worldwide, with a focus on high level “A” list clients within major studios and broadcasters

Key member of executive management team during company growth of over forty-five percent, spearheading and organizing the Xytech User Group, managing key client decision makers, and driving customer loyalty and retention

Featured speaker at conferences, covering topics on scheduling software and digital asset management

Director of the sales staff, cultivating, delegating, and managing sales leads, responsible for hiring, on boarding, and evaluating talent

Director of Operations

CInnovations, Inc. Claremont, CA (1998-2004)

Operations Director reporting directly to the President as a member of the executive management staff

Developed the corporate business plan, and facilitated the foundation of the strategic vision statement

Corporate representative at bidders conferences, answered/participated in Requests For Information (RFI’s) and Request For Proposals (RFP’s)

Management team lead in production of PPM (Private Placement Memorandum) and company representative to prospective investors

Instituted a company wide sales system for tracking client status and billing, streamlining the process and increasing efficiency by fifty percent

Established formal lines of communication, within diverse organization departments

Education

Master of Arts in Communication, San Diego State University

Bachelor of Arts in Communication Arts and Sciences, University of Southern California

Community Involvement

Member of Board of Directors for the Inland Empire United Way (2016-Present)

Little League Baseball and AYSO Coach for hundreds of children in the Inland Empire

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